Jennifer Dutcher
Anaheim Hills,Ca
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
REMOTE ASSISTANT
Element Energy, Inc.
01.2023 - Current
- Work closely with management to provide effective assistance for specific aspects of business operations.
- Safeguard sensitive information through proper documentation handling, data entry, and record maintenance procedures.
SUBSTITUTE TEACHER
Orange and Newport-Mesa Unified School Districts
11.2018 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Develop strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
SERVER
Buffalo Wild Wings
10.2018 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
TIME OFF FOR FAMILY CARE
Home
07.2014 - 09.2018
- Took time off to be a stay-at-home mom
CASE MANAGER
Arc Mid-Cities
01.2008 - 01.2014
- Case manager for adults with disabilities in non-profit behavior-management work-training program
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Supported program director in management of program and employees
LEGAL ASSISTANT
Stetina Brunda Garred & Brucker
01.2005 - 01.2007
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
B.A. - ENGLISH
UCLA
Los Angeles, CA06.2000
PARALEGAL CERTIFICATE -
Santa Ana College
Santa Ana, CA12.2005
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Workload Management
- File and Record Keeping
- Support Services
- Administrative duties
- Office Administration
- Microsoft Office Suite
- File Management
Languages
Spanish
Professional Working
Timeline
REMOTE ASSISTANT
Element Energy, Inc.
01.2023 - Current
SUBSTITUTE TEACHER
Orange and Newport-Mesa Unified School Districts
11.2018 - Current
SERVER
Buffalo Wild Wings
10.2018 - Current
TIME OFF FOR FAMILY CARE
Home
07.2014 - 09.2018
CASE MANAGER
Arc Mid-Cities
01.2008 - 01.2014
LEGAL ASSISTANT
Stetina Brunda Garred & Brucker
01.2005 - 01.2007
B.A. - ENGLISH
UCLA
PARALEGAL CERTIFICATE -
Santa Ana College
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