Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Eddy

Customer Service
Decatur

Summary

Dynamic and creative Cake Decorator with a proven track record in designing visually stunning specialty cakes. Adept in food safety and quality control, I enhanced customer satisfaction through personalized consultations and effective communication, ensuring a memorable experience for every client. Committed to excellence in every detail.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Cake Decorator

Publix Bakery
08.2024 - 08.2025
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
  • Improved customer experience by providing consultations on cake design options.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.

Online Personal Shopper

Walmart
03.2024 - 08.2024
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Front Desk Receptionist

Massage Envy
01.2023 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

High School Diploma -

Hartselle High School
Hartselle, United States
05.2001 -

Skills

    Food safety

    Visual merchandising

    Strong communication skills

    Food handling safety

    Stock rotation

    Product inspection

    Quality control

    Social media promotion

    Hospitality and accommodation

    Adaptive and creative

    Effective communication

Timeline

Cake Decorator

Publix Bakery
08.2024 - 08.2025

Online Personal Shopper

Walmart
03.2024 - 08.2024

Front Desk Receptionist

Massage Envy
01.2023 - 08.2024

High School Diploma -

Hartselle High School
05.2001 -

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