Jennifer Eisenhauer
Imperial,MO
Summary
Knowledgeable Claims Professional with a solid background in claims analysis, ensuring accurate and timely processing of claims. Skilled in resolving complex claims issues and streamlining processes to enhance efficiency. Demonstrated expertise in both analytical thinking and client communication.
Overview
18
18
years of professional experience
Work History
Senior Claims Analyst
Midwest Employers Casualty
10.2022 - Current
- Manage high exposure workers compensation claims, proactively mitigate loss costs and settle claims by developing relationships and influencing customers and claims administrators.
- Collaborated with legal counsel to successfully negotiate favorable settlements for disputed claims cases.
- Accurately evaluate workers compensation claims for potential exposure and appropriate reserves.
- Played a critical role in interdepartmental initiatives aimed at improving overall organizational performance within the context of claims handling operations.
Claims Analyst II
Midwest Employers Casualty
08.2014 - 10.2022
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Advised clients on claim processes, enhancing customer satisfaction through clear communication.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Enhanced customer satisfaction by resolving complex claims in a timely manner.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Claim Technical Manager
AIG
04.2007 - 05.2014
- Monitoring and giving technical direction of approximately 750 workers compensation claims in multiple jurisdictions by supervising 6 adjusters.
- In-person meetings with policyholders addressing their concerns about loss reserves and resolution of selected claims educating them in the process.
- Proven leader of a dedicated team of claims adjusters handling construction claims for multiple states.
- Skilled auditor of files to ensure Best Practices were met and counseling adjusters when they were not.
- Develop adjusters to become future supervisors and managers.
Education
Associate of Arts in Teaching
Jefferson College
Hillsboro, MO01-1994
Skills
- Claims processing optimization
- Proficient in negotiation techniques
- Analytical reasoning
- Strong ethical standards
- Dedication to ongoing development
- Fraud identification strategies
- Assessment of financial risks
Timeline
Senior Claims Analyst
Midwest Employers Casualty
10.2022 - Current
Claims Analyst II
Midwest Employers Casualty
08.2014 - 10.2022
Claim Technical Manager
AIG
04.2007 - 05.2014
Associate of Arts in Teaching
Jefferson College
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