Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Jennifer Elam

Wheatland,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
8
8
Certification

Work History

911 Telecommunicator

Polk County Central Dispatch
Bolivar, MO
12.2019 - Current
  • Answered incoming 911 calls and determined the nature of emergency.
  • Dispatched appropriate personnel to respond to emergency and non-emergency situations.
  • Assisted departments with special requests for assistance.
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Maintained contact with callers until help arrived at scene.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Monitored radio frequency for active incidents or events requiring dispatch assistance.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
  • Evaluated incoming calls for accuracy and completeness of information received.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

911 Telecommunicator-PRN

Benton County 911
Warsaw, MO
10.2021 - Current
  • Answered incoming 911 calls and determined the nature of emergency.
  • Dispatched appropriate personnel to respond to emergency and non-emergency situations.
  • Assisted departments with special requests for assistance.
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Maintained contact with callers until help arrived at scene.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Monitored radio frequency for active incidents or events requiring dispatch assistance.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
  • Evaluated incoming calls for accuracy and completeness of information received.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time..

Quality Assurance Technician

Schreiber
Clinton, MO
03.2019 - 11.2019
  • Performed detailed inspections of products to ensure compliance with quality standards.
  • Reviewed production schedules to ensure timely delivery of finished goods.
  • Analyzed data from test results and identified areas needing improvement.
  • Monitored production processes to identify any potential quality issues.
  • Maintained records of all quality control activities, such as tests and inspections performed.
  • Ensured that all products meet customer requirements prior to shipping.
  • Created reports summarizing quality assurance activities for upper management review.
  • Tracked non-conforming material using appropriate documentation systems.
  • Implemented best practices for ensuring high levels of product quality.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Randomly selected products at various stages of production for evaluation.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Noted results and entered data into Microsoft Excel to track and assess trends.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Consulted with management and personnel to educate on QA standards.

Owner-Operator

Poverty Gulch Rustics
Wheatland, MO
09.2013 - 02.2019
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Organized events such as trade shows and conferences.
  • Reviewed legal documents related to business operations.
  • Provided direction and guidance to employees.
  • Served as a liaison between the organization and external stakeholders.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable..
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchases.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Developed business from ground up.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.

Tractor Restoration Specialist

Self
Wheatland/Warsaw, MO
05.2010 - 05.2014
  • Assisted with finding tractors to restore
  • Tractors were taken apart, cleaned, repaired, and repainted
  • Helped with degreasing, carburetor rebuilding, wiring, part replacement, painting, fluids replacement, and other items
  • Marketed finished product
  • Developed estimates for the cost of materials and labor for restoration projects.
  • Coordinated with contractors and vendors to secure necessary resources for projects.
  • Managed multiple restoration projects simultaneously while ensuring safety protocols were followed at all times.
  • Removed damaged materials using appropriate tools and techniques.
  • Marketed services and prior projects to generate new business opportunities.

911 Telecommunicator

City of Grandview
Grandview, MO
01.2007 - 02.2010
  • Answered incoming 911 calls and determined the nature of emergency.
  • Dispatched appropriate personnel to respond to emergency and non-emergency situations.
  • Assisted departments with special requests for assistance.
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Maintained contact with callers until help arrived at scene.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Monitored radio frequency for active incidents or events requiring dispatch assistance.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
  • Evaluated incoming calls for accuracy and completeness of information received.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Licensed Real Estate Agent

Copper Key Realty
Lawson, MO
12.2004 - 12.2007
  • Connect home buyers and sellers.
  • Developed and maintained relationships with existing clients to ensure repeat business.
  • Conducted market research to determine competitive pricing for properties.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Managed real estate transactions from initiation to closing.
  • Represented buyers and sellers in major real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Generated list of properties to meet specific client needs.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Accompanied buyers during property inspections.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Facilitated new property listing to increase inventory.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Communicated with clients to determine property needs and budget constraints.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Education

Some College (No Degree) - Biology

Maple Woods Community College
Kansas City, MO

Some College (No Degree) - Animal Science/Biology

Northwest Missouri State University
Maryville, MO

High School Diploma -

Lathrop High School
Lathrop, MO

Skills

  • Experience working with Microsoft Word, Excel, and Powerpoint
  • Critical Thinking
  • Problem-Solving
  • Active Listening
  • Basic Life Support Knowledge
  • Computer-Based Dispatch Systems
  • Decision-Making
  • Information Gathering and Relay
  • Emergency Medical Instruction
  • Works Well Under Pressure
  • Multitasking and Prioritization
  • Computer Skills
  • Crisis Management
  • Emergency Assessment
  • Teamwork and Collaboration
  • Data Entry
  • Information Documentation
  • Verbal and Written Communication
  • Database Queries
  • Map Reading Abilities
  • Marketing and Advertising
  • Financial Planning
  • Operations Management
  • Documentation and Reporting
  • Negotiation
  • Good Judgement
  • Decision-Making Skills
  • Time Management
  • Customer Service
  • Microsoft Office
  • Documentation Skills
  • Reporting Skills
  • Skilled in CAD software
  • Understanding of Medical Terms
  • Organizing and Prioritizing Work
  • Outstanding Clerical Abilities
  • Medical Terminology
  • Attention to Detail

Certification

  • Association of Public Safety Communications Officials (APCO) Certified Communications Center Supervisor. August 2023
  • Association of Public Safety Communications Officials (APCO) Certified Communications Training Officer. June 2023
  • ICPM Supervisor Professional Certification, Institute of Certified Professional Managers offered through Coursera. August 2022
  • International Academies of Emergency Dispatch (IAED), Navigator conference

24 hours continuing education credits in Emergency Dispatch, various courses

Nashville, TN. April 2022

  • UC Davis offered through Coursera, online non credit course Fundraising and Development Foundations. February 2022
  • Google Project Management Professional Certification, Google Project Management offered through Coursera online non credit course . February 2022
  • Emergency Medical Dispatch(EMD) Honors certification, International Academies of Emergency Dispatch (IAED). August 2020
  • MULES certification, Missouri State Highway Patrol Springfield, MO. June 2020
  • Emergency Telecommunicator Certification International Academies of Emergency Dispatch. December 2019
  • First Responder Certification, Ex. Springs Area Career Center. March 13, 2003

Accomplishments

  • Dispatcher of the Year, Polk County Central Dispatch 2021
  • Stork and Life Saver Awards, Polk County Central Dispatch 2021 and 2022
  • Unit citation award October 27, 2008 City of Grandview
  • Employee of the Year/Exceptional Services to the City of Grandview Dec 2008

References

References available upon request.

Timeline

911 Telecommunicator-PRN

Benton County 911
10.2021 - Current

911 Telecommunicator

Polk County Central Dispatch
12.2019 - Current

Quality Assurance Technician

Schreiber
03.2019 - 11.2019

Owner-Operator

Poverty Gulch Rustics
09.2013 - 02.2019

Tractor Restoration Specialist

Self
05.2010 - 05.2014

911 Telecommunicator

City of Grandview
01.2007 - 02.2010

Licensed Real Estate Agent

Copper Key Realty
12.2004 - 12.2007

Some College (No Degree) - Biology

Maple Woods Community College

Some College (No Degree) - Animal Science/Biology

Northwest Missouri State University

High School Diploma -

Lathrop High School

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Jennifer Elam