Jennifer Elias
Jackson,NJ
Summary
Skilled professional with 30 plus years experience successful at managing a high volume of accounts in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. Methodical Collections Manager establishes clear department guidelines and maximize employee compliance, productivity, and success in resolving payment issues.
Overview
31
31
years of professional experience
Work History
Medical Collections Manager
Chrebet Associates, LLC
01.2018 - Current
- Managed and supervised a team of medical collections specialists, ensuring efficient collection of healthcare accounts receivable.
- Tracked and monitored accounts using industry-specific software and tools for ensuring compliance with healthcare regulations and billing guidelines
- Collaborated to resolve billing disputes, negotiate payment plans, and expedite claims processing with insurance companies, patients, and healthcare providers
- Analyzed financial data and performance metrics to identify trends, assess collection efficiency and recommend process improvements
- Provided training, coaching, and performance evaluations to team members, fostering a culture of accountability and continuous improvement.
Onboarding Specialist/Customer Support Manager
Driving Force, Inc
10.2015 - 07.2022
- Facilitated successful transition to company software/products by acting as a liaison between sales agents and launch managers.
- Provided onboarding calls to clients through video conferencing during set up phase
- Operated online support portal using Zendesk ticket system
- Wrote and updated support forum help topics, providing assistance to current clients with questions and needs.
- Provided referral services and sold secondary products to clients.
Billing Manager
Pro-Med Consultants
Clifton, NJ
01.2000 - 01.2012
- Supervised billing operations for the Neonatal Unit at St. Joseph's Hospital and Somerset Medical Associates
- Ensured accurate personal, work, and insurance information by communicating with parents
- Ensured accurate invoicing of insurance companies for childbirth and extended neonatal care
- Facilitated contact with insurance providers for the purpose of tracking progress on claim submissions.
- Secured required referrals from insurance companies to ensure proper neonatal care
- Submitted annual reports to accountants for yearly taxes.
- Managed the compilation of monthly and yearly billing history reports, as well as monitoring outstanding hospital claims
- Enrolled patients in Medicare and other managed care insurance companies.
Reporter
People Magazine
New York, NY
01.1995 - 01.2000
- Researched and fact checked assigned articles
- Performed interviews with subjects for specific stories
- Generated stories and conducted celebrity interviews by attending television and movie premieres.
- Pitched weekly human interest and celebrity story ideas for possible print publication.
- Created content for television articles with potential for future print publication.
Administrative Assistant to the Editor-in-Chief / Editor
Reader’s Digest
New York, NY
01.1993 - 01.1995
- Originated and wrote a monthly medical column called Pulse Points.
- Edited all copy for the New Products section of the magazine
- Assigned and edited Fitness and Alternative Medicine news departments.
- Generated updated medical content for publication in column
- Reached out to health and wellness companies to acquire fresh products for potential print
- Conducted tests on new products to determine health claim accuracy.
Skills
- Financial Reporting Knowledge
- Empathy and Tactfulness
- Performance Metrics Monitoring
- Time management mastery
- Goal-oriented focus
- Debt recovery expertise
Education & Achievements
- RUTGERS UNIVERSITY, Douglass College, New Brunswick, NJ, BA Journalism, 1989, 1993, Dean’s list- Graduated with High Honors, Recipient of George Tillet Award for Best Senior Thesis
- New York University, New York, NY, Copy Editing and Proofreading Masters Courses, 1995, 1995
- American Society of Magazine Editors Editorial College, New York, NY, 1996
Timeline
Medical Collections Manager
Chrebet Associates, LLC
01.2018 - Current
Onboarding Specialist/Customer Support Manager
Driving Force, Inc
10.2015 - 07.2022
Billing Manager
Pro-Med Consultants
01.2000 - 01.2012
Reporter
People Magazine
01.1995 - 01.2000
Administrative Assistant to the Editor-in-Chief / Editor
Reader’s Digest
01.1993 - 01.1995