Jennifer Elliott
Warner Robins,GA
Summary
Accomplished, energetic, quality driven professional with a solid background and knowledge in Home Health and Hospice regulations and COPs. Motivational leader with a successful background improving growth, quality, and team morale. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Clinical Integration/Operations Specialist
Enhabit Home Health & Hospice
02.2019 - Current
- Direct day-to-day administrative and operational functions.
- Fulfill a workforce management solution within local branch(es) as needed to include interim Director of Operations, Branch Director, Clinical Team Lead, and RN field roles.
- Train and develop branch leaders and management staff for ongoing operational and clinical needs.
- Developing positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Recommend efficient operational solutions and prepare realistic corrective actions plans with local and regional leadership as needed to improve Financial and Star Rating outcomes
- Recruiting, hiring and training all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Provide introduction and education on company Standard Operating Procedures and Policies and Medicare Regulations and COPs.
- Assist in writing and updating policy and procedures as well as training materials.
Community Care Program Manager
Enhabit Home Health & Hospice
03.2017 - 02.2019
- CCPM of the Year awardee for the company
- Drove patient influx by 100% through effective marketing techniques and maintaining excellent satisfaction rates.
- Exceed quarterly sales goals be 5% - 20% every quarter.
- Increased referral rates by providing excellent service and building meaningful relationships with ALF/ILF staff, patients and caregivers.
- Collaborate with community partners to plan, initiate, and participate in fundraiser and community involvement events.
- Hire and train Area Managers (AMs) to market to communities
- Train clinical staff on treating residents in the communities
- Market to communities when AMs are not available
Clinical Field Staff Supervisor
Enhabit Home Health & Hospice
07.2016 - 03.2017
- Work closely with sales team for intake of referrals
- Assist the BD with case conference
- Review clinical documentation and orders
- Treat patients as needed when staffing was low
Associate Director of Quality and Education
Community Health Systems Of Georgia
07.2015 - 06.2016
- Supervising multiple offices and staff for compliance with Medicare requirements for both Home Health and Hospice
- Assisting and training new staff and revamp training for current staff
- Assist with writing and implementing new policies
- Assuring Medicare Regulations and COPs were adhered to for Home Health and Hospice
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for ongoing operational needs.
RN Clinical Manager
CareSouth Home Health
03.2014 - 07.2015
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
RN Case Manager
VNA
03.2013 - 03.2014
- Coordinate the care of patients in their homes
- Educated patients and caregivers on healthcare protocols and processes.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
Education
Associate of Science - Pre-Nursing
Georgia Military College - Milledgeville
Milledgeville, GAAssociate of Science - Nursing
Middle Georgia College
Cochran, GASkills
- Hospice State and Federal guidelines
- Office systems management
- Professional development training
- In-service education planning and developing
- Recruiting and Hiring
- Regulatory Compliance
- Problem-solving and decision making
- HIPAA requirements
- Policy and procedure adherence
- Multidisciplinary team collaboration
- Drug utilization review
- Marketing and fundraising
- Motivational leadership
- Business development for growth
Timeline
Clinical Integration/Operations Specialist
Enhabit Home Health & Hospice
02.2019 - Current
Community Care Program Manager
Enhabit Home Health & Hospice
03.2017 - 02.2019
Clinical Field Staff Supervisor
Enhabit Home Health & Hospice
07.2016 - 03.2017
Associate Director of Quality and Education
Community Health Systems Of Georgia
07.2015 - 06.2016
RN Clinical Manager
CareSouth Home Health
03.2014 - 07.2015
RN Case Manager
VNA
03.2013 - 03.2014
Associate of Science - Pre-Nursing
Georgia Military College - Milledgeville
Associate of Science - Nursing
Middle Georgia College
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