Jennifer Elliott
Monroe,NC
Summary
Customer-focused professional with 20 years of experience delivering exceptional service, communication, and problem resolution in a fast-paced environment. Skilled in managing high-volume interactions, identifying customer needs, providing accurate information, and creating positive experiences. Experienced with technology platforms, digital tools, documentation, and learning new software quickly. Recognized for strong communication skills, organization, sound judgment, and a service-oriented approach.
Overview
23
23
years of professional experience
Work History
Elementary Teacher
Union County Public Schools
Monroe, NC
07.2005 - 06.2025
- Provided professional, responsive support to students, families, and staff through phone, email, and in-person communication.
- Handled a wide range of questions and concerns by listening carefully, assessing needs, and providing appropriate solutions.
- Created positive customer experiences through patience, empathy, professionalism, and clear communication.
- Managed multiple priorities in a high-volume environment while maintaining accuracy and attention to detail.
- Used technology systems, online platforms, and digital tools to organize information and support daily operations.
- Maintained accurate records, documentation, schedules, and confidential information.
- Collaborated with team members to improve communication processes and overall service experiences.
- Learned new software, procedures, and systems quickly to meet changing needs.
- 20 Years
Assistant Teacher
Charlotte Mecklenburg School System
Charlotte, NC
07.2004 - 06.2005
- Provided dependable support while maintaining strong communication and organization.
- Adapted quickly to new environments, procedures, and technology systems.
- Worked independently while following established processes and expectations.
Head Bookkeeper/ Customer Service
Food Lion Grocery
Hickory, North Carolina
01.2002 - 01.2005
- Oversaw daily financial transactions with a focus on accuracy and consistency in budgeting.
- Managed inventory for large store, ensuring correctness of purchase orders and returns.
- Utilized financial software to ensure timely completion of secure reports.
Education
Education Licensure - Elementary Education
University of North Carolina At Charlotte
Charlotte, NC05-2005
Bachelor of Science - Human Services
Wingate University
Wingate, NC05-1996
Skills
- Customer service and support
- Call handling and resolution
- Professional communication
- Problem solving
- Active listening
- Multitasking
- Time management
- Data management
- Microsoft Office Suite
- Software adaptability
- Process improvement
- Digital communication tools
- Online systems and databases
- Fast learner of software applications
Timeline
Elementary Teacher
Union County Public Schools
07.2005 - 06.2025
Assistant Teacher
Charlotte Mecklenburg School System
07.2004 - 06.2005
Head Bookkeeper/ Customer Service
Food Lion Grocery
01.2002 - 01.2005
Education Licensure - Elementary Education
University of North Carolina At Charlotte
Bachelor of Science - Human Services
Wingate University