Jennifer Ellsworth
Manteca,CA
Summary
Dynamic medical receptionist with expertise in EHR systems and HIPAA compliance, honed at Dr. Douglas W. Ankrom. Proven ability to enhance patient satisfaction through effective communication and streamlined appointment scheduling. Recognized for maintaining confidentiality and delivering exceptional service, ensuring a welcoming environment for patients and their families.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. Douglas W. Ankrom
01.2023 - 10.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing clear information about services and procedures.
- Utilized electronic health record (EHR) systems Parallels/UroChart and Cerner to maintain accurate patient records and data entry.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Veterinary Assistant
Oakhurst Veterinary Hospital And Kennels
06.2021 - 06.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and veterinary staff to enhance service delivery.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Admitting Clerk
John C. Fremont Hospital
02.2020 - 07.2020
- Coordinated insurance verification to streamline patient registration workflow.
- Assisted patients in completing necessary forms, enhancing overall admission experience.
- Managed patient records, maintaining confidentiality and compliance with regulations. While using multi-computer systems accurately
- Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.
Veterinary Receptionist/Assistant
Escalon Small Animal Clinic
01.2018 - 11.2019
- Maintained front desk and provided positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Greeted clients and pets upon arrival.
- Ensured that all safety protocols where followed while handling animals.
- Ordered office supplies as needed and maintained a clean, welcoming reception area.
Education
No Degree - Medical Billing And Coding
Penn Foster Career School
Scranton, PAAssociate of Arts - Liberal Arts
Jones County Junior College
Ellisville, MS08-1994
Certification
Certification for Urgent Neuromodulation System 2023 LABORIE
HIPPA Certification 2023
Timeline
Medical Receptionist
Dr. Douglas W. Ankrom
01.2023 - 10.2024
Veterinary Assistant
Oakhurst Veterinary Hospital And Kennels
06.2021 - 06.2022
Admitting Clerk
John C. Fremont Hospital
02.2020 - 07.2020
Veterinary Receptionist/Assistant
Escalon Small Animal Clinic
01.2018 - 11.2019
No Degree - Medical Billing And Coding
Penn Foster Career School
Associate of Arts - Liberal Arts
Jones County Junior College
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