Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mallory Towns

Mallory Towns

Mcrae,AR

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

PrimeCare Medical Clinic
Searcy, AR
02.2023 - Current
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

CNA

Greystone Nursing and Rehab
Cabot, AR
06.2020 - 03.2021
  • Answered patient call lights promptly and responded to requests appropriately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Provided emotional support to family members during difficult times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Transported residents within the facility as needed.

Receptionist

The springs of seary
Searcy, AR
03.2019 - 05.2020
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted with special projects assigned by management when required.
  • Greeted visitors and provided them with assistance.
  • Monitored office supplies inventory and placed orders when necessary.
  • Responded to inquiries from internal staff members regarding office operations.
  • Prepared welcome packages for new hires.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

High School Diploma -

Beebe High School
05-2019

Skills

  • HIPAA guidelines
  • Typing and filing
  • Co-payment collection
  • Documentation
  • Payment collection
  • Patient scheduling
  • Reminder calls
  • Insurance verification
  • Patient callbacks
  • Account management
  • Telephone etiquette
  • Front desk operations
  • Appointment scheduling

Timeline

Medical Receptionist

PrimeCare Medical Clinic
02.2023 - Current

CNA

Greystone Nursing and Rehab
06.2020 - 03.2021

Receptionist

The springs of seary
03.2019 - 05.2020

High School Diploma -

Beebe High School

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