Josefina Castillo
Coimbra Family Medical Center
Pharr,TX
2027
years of professional experience
Dedicated medical professional known for strong interpersonal and organizational skills. Experienced in managing patient intake and appointment scheduling while ensuring compliance with regulations. Ready to contribute to a positive patient experience and efficient office operations.
Work History
Medical Receptionist
1 Year 10 Months- Managed patient scheduling, ensuring optimal flow and minimizing wait times.
- Coordinated communication between healthcare providers and patients for effective appointment management.
- Processed patient intake forms, verifying insurance information and collecting necessary documentation.
- Maintained electronic health records with accuracy, ensuring compliance with HIPAA regulations.
- Educated patients on office policies, procedures, and available services to improve understanding and compliance.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
Office Manager
8 Years 2 Months- Managed scheduling and calendar coordination for executive leadership team.
- Developed and implemented office policies to streamline administrative processes.
- Coordinated daily office operations to enhance workflow and productivity.
- Oversaw procurement of office supplies, ensuring cost-effective purchasing practices.
- Trained new staff on office procedures and software applications for optimal efficiency.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Medical Assistant
- Managed appointment scheduling and follow-up communications for optimal patient care.
- Educated patients on treatment procedures and medication protocols to ensure understanding.
- Supported medical staff by preparing examination rooms and sterilizing instruments.
- Assisted in patient intake and documentation processes to enhance workflow efficiency.
- Coordinated laboratory test orders and results tracking, maintaining accurate records.
- Collaborated with healthcare team to implement best practices for patient management.
- Streamlined administrative tasks, reducing wait times and improving patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
RMA - Medical Assistant
Skills
Patient scheduling
Reminder calls
Appointment management
Insurance verification
Payment collection
Records management
HIPAA training
HIPAA compliance
HIPAA guidelines
Appointment setting
Reminder calls
Paperwork coordination
Documentation
Medical charting
Outpatient care
Documentation management
Microsoft office
Telephone etiquette
Medical charting
Timeline
Medical Receptionist
Coimbra Family Medical Center
10.2024 - CurrentRead More
Office Manager
DHR Health
02.2016 - 04.2024Read More
Medical Assistant
The Center For Cancer And Blood Disorders
2007 - 12.2015Read More
HI-Tech Institute
RMA from Medical Assistant
Read More