Jennifer Emmick
Lockport
Summary
Results-driven Center Operations Manager with expertise in client relations, operational efficiency, and experience analysis. Proven track record in enhancing customer service and implementing best practices that drive donor satisfaction.
Overview
21
21
years of professional experience
Work History
Center Operations Manager II
Octapharma Plasma
Amherst
12.2025 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Engaged with donors to provide exceptional customer experiences and support.
- Analyzed customer feedback surveys to identify areas for improvement in customer service.
- Assisted in implementing best practices for donor care and service delivery.
Store Manager
Rite Aid Pharmacy
Lockport
06.2005 - 08.2025
- Managed daily operations to enhance store functionality and customer experience.
- Trained and mentored staff to improve customer service quality and satisfaction.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management to ensure stock availability and minimize overstock issues.
- Monitored sales trends to adjust merchandising strategies effectively.
- Implemented store policies to enhance compliance and efficiency.
- Developed staff schedules to optimize workforce productivity.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
Skills
- Client relations
- Stakeholder management
- Experience analysis
- Delivery standards
- Supply chain management
- Operational efficiency
- Operational efficiency
Timeline
Center Operations Manager II
Octapharma Plasma
12.2025 - Current
Store Manager
Rite Aid Pharmacy
06.2005 - 08.2025