Jennifer Engel
Colorado Springs,CO
Summary
Experienced, responsible Donation Attendant familiar with mission, services and donation policies. Builds good relations with donors by serving as friendly, courteous and knowledgeable representative of charity organization. Mindful of safety and security procedures at all times.
Overview
20
20
years of professional experience
Work History
Donation Attendant
Goodwill Outlet
Colorado Springs, 80907
01.2009 - 10.2015
- Managed incoming calls from potential donors, addressing their questions and concerns promptly.
- Assisted donors with filling out donation forms accurately.
- Coordinated logistics related to pickup and delivery of donated items.
- Greeted and welcomed donors at the donation center.
- Participated in community events promoting the organization's mission.
- Ensured proper handling of all donated items.
- Provided guidance to volunteers in processing donations.
- Conducted regular audits of donated items to ensure accuracy of records kept by the organization.
- Organized and filed paperwork related to donations received.
- Created reports on donation activity for management review.
Travel Agent
security widefield travel
Security Widefield , 80911
02.1996 - 11.1997
- Planned special events such as honeymoons or destination weddings.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Researched availability of airfare and hotel rooms using reservation systems.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Assisted customers in selecting the best possible package with the least expense.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Skills
- Loss prevention strategies
- Merchandise Display
- Cash handling proficiency
- Motivational Skills
- Reliability and punctuality
- Donation processing
- Attention to Detail
- Time Management
- Relationship Building
- Problem-Solving
- Excellent Communication
- Active Listening
- Problem-solving abilities
- Multitasking
- Written Communication
- Task Prioritization
- Reliability
- Time management abilities
- Continuous Improvement
Timeline
Donation Attendant
Goodwill Outlet
01.2009 - 10.2015
Travel Agent
security widefield travel
02.1996 - 11.1997