Jennifer Engel
City Of Saint Peters,MO
Summary
Detail-oriented Professional with strong verbal communication and creative problem-solving skills. Proven ability to manage office operations and maintain confidentiality while handling multiple inquiries.
Overview
5
5
years of professional experience
Work History
Physician Referral Specialist
St. Luke's Hospital
Chesterfield, MO
07.2024 - Current
- Managed electronic health records efficiently, maintaining accuracy and confidentiality of patient information.
- Assisted callers with physician referrals based on patient requests, including specialty and insurance details. Handled inbound calls and online appointment requests for timely scheduling. Provided information about hospital services and maintained accurate documentation in databases.
- Managed daily office operations to ensure efficiency and productivity.
Assistant Office Manager
O'Hara Outdoors
Creve Coeur, MO
04.2021 - 05.2024
- Managed resolution of customer issues to ensure seamless service delivery.
- Oversaw service scheduling and coordination to ensure timely delivery and client satisfaction.
- Processed incoming and outgoing invoices to support timely payment cycles and maintain vendor relationships.
- Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
Education
High School Diploma -
Francis Howell High School
St. Charles, MOSkills
- creative problem-solving
- priority-setting skills
- Experience with computer databases and software essential
- Responsible for responding to inbound calls
- Handles online appointment requests
- Accurately documents and logs information in databases
- Maintains confidentiality by not discussing patient’s diagnosis or any medical information
- Good listening and verbal communication skills
- Balances varying and unpredictable situations, many interruptions, multiple calls and inquiries
- Demonstrates knowledge and understanding of general medical terminology
Timeline
Physician Referral Specialist
St. Luke's Hospital
07.2024 - Current
Assistant Office Manager
O'Hara Outdoors
04.2021 - 05.2024
High School Diploma -
Francis Howell High School