Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer English

Jennifer English

Jacksonville,FL

Summary

Dynamic leader and entrepreneur with a proven track record at Chez Charlotte / Versatile Pet Care, enhancing business operations and client satisfaction. Excelled in relationship building and operations management, achieving significant financial growth. Skilled in staff hiring and cost reduction, fostering a culture of excellence and innovation. Highly skilled in a fast paced customer service environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner

Chez Charlotte / Versatile Pet Care
12.2023 - Current


  • Manages day-to-day, ensuring all tasks are completed accurately and efficiently by team members.
  • Develops and maintains strong relationships with clients, resulting in repeat business and referrals.
  • Manages all financial aspects of the business.
  • Established a positive workplace culture that fosters employee engagement, collaboration, and loyalty.
  • Trains and motivates employees to perform daily business functions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Schedules employees for shifts, taking into account customer traffic and employee strengths.
  • Worked flexible hours across night, weekend, and holiday shifts.

Bar Manager

Cliffs Bar
09.2010 - 10.2024
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations. FOH safe serv and kitchen manager certified
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Education

AA - Business Management

FSCJ
Jacksonville, FL
03.2008

Skills

  • Highly capable of multi-tasking to serve multiple clients with ease in a fast paced environment
  • Customer Relations
  • Small business operations
  • Relationship Building
  • Client Service
  • Operations Management
  • Staff hiring
  • Business Development
  • Business launch
  • Business Administration
  • Administrative Oversight
  • Cost Reduction

Certification

FOH safe service

Kitchen manager certified

Timeline

Owner

Chez Charlotte / Versatile Pet Care
12.2023 - Current

Bar Manager

Cliffs Bar
09.2010 - 10.2024

AA - Business Management

FSCJ
Jennifer English