Jennifer English
Jacksonville,FL
Summary
Dynamic leader and entrepreneur with a proven track record at Chez Charlotte / Versatile Pet Care, enhancing business operations and client satisfaction. Excelled in relationship building and operations management, achieving significant financial growth. Skilled in staff hiring and cost reduction, fostering a culture of excellence and innovation. Highly skilled in a fast paced customer service environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Chez Charlotte / Versatile Pet Care
12.2023 - Current
- Manages day-to-day, ensuring all tasks are completed accurately and efficiently by team members.
- Develops and maintains strong relationships with clients, resulting in repeat business and referrals.
- Manages all financial aspects of the business.
- Established a positive workplace culture that fosters employee engagement, collaboration, and loyalty.
- Trains and motivates employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Schedules employees for shifts, taking into account customer traffic and employee strengths.
- Worked flexible hours across night, weekend, and holiday shifts.
Bar Manager
Cliffs Bar
09.2010 - 10.2024
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations. FOH safe serv and kitchen manager certified
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
AA - Business Management
FSCJ
Jacksonville, FL03.2008
Skills
- Highly capable of multi-tasking to serve multiple clients with ease in a fast paced environment
- Customer Relations
- Small business operations
- Relationship Building
- Client Service
- Operations Management
- Staff hiring
- Business Development
- Business launch
- Business Administration
- Administrative Oversight
- Cost Reduction
Certification
FOH safe service
Kitchen manager certified
Timeline
Owner
Chez Charlotte / Versatile Pet Care
12.2023 - Current
Bar Manager
Cliffs Bar
09.2010 - 10.2024
AA - Business Management
FSCJ