Jennifer Esch

• Conducted thorough investigations and analyzed transactional data to detect fraudulent activities.
• Served as subject matter expert on regulatory compliance for fraud and risk management initiatives.
• Identified potential fraud rings and common fraudulent acts within the system.
• Verified customer identities through fraud detection tools, IAUTH and ID scans.

• Executed ACH wire transfers with precision and timeliness.
• Resolved misapplied payments through comprehensive research and analysis.
• Completed fund transfers to guarantee accurate financial transactions.
• Processed all lockbox exception batches, including requests for check copies.

• Process loan applications for Stafford and Parent Plus loans
• Assist with questions concerning the application process
• Maintain Lender Profiles and departmental folders
• Student loan consolidation process and disbursement of checks

• Processed forbearance and deferment adjustments for student loan accounts.
• Responded to customer inquiries with detailed account information.
• Managed 799 report and issued paid-in-full promissory notes.
• Completed Military DOD forms and resolved accounts with administrative delays.

Midway history:

• First year worked on ramp
• Second year Ticket Counter Sales agent 6 mo
• Operations specialist : Scheduling gate time and controlling the internal monitors on flight time and gates. Communication with pilots inbound and outbound times, and working with weight and balance of the aircrafts.
• Madison WI Commuter station: in this position you did all the duties ramp and ticket counter sales along with de-ice of airplanes when needed.