JENNIFER ESCOBEDO
Covina,California
Summary
Detail orientation, skilled in fast-paced, high-volume work.Provided prompt customer support with a professional, friendly, and patient attitude, Resolves conflicts smoothly and independently Poses excellent interpersonal skills, and great attitude.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Golden State Water Company
San Dimas, CA
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Return Specialist
Autobest International Corp
El Monte, CA
07.2023 - 07.2024
- Evaluated product condition and determined whether the return was eligible for a refund or exchange.
- Managed customer relations by responding promptly to inquiries, complaints, and requests regarding returns.
- Generated weekly reports summarizing return activity and submitted them to management.
Shipping and Receiving Specialist
Newegg
City of Industry, California
09.2021 - 05.2023
- Maintained accurate tracking system covering shipping and receiving transactions
- Staged merchandise by department, marked appropriately for placement in facility, and delivered merchandise to different destinations
- Reconciled shipping invoices and receiving reports to verify count accuracy.
Education
Highschool diploma -
Bassett Adult School
La Peunte, California06.2017
Skills
- Bilingual, English/Spanish
- Problem Solving
- Microsoft Office skills
- Detail oriented
- Fast problem solving
- Time management
- Customer service
- Critical thinking
Timeline
Customer Service Representative
Golden State Water Company
08.2024 - Current
Return Specialist
Autobest International Corp
07.2023 - 07.2024
Shipping and Receiving Specialist
Newegg
09.2021 - 05.2023
Highschool diploma -
Bassett Adult School