Jennifer Ester
Taylorsville,NC
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Jim N Nicks Bar-B-Q
Hickory, North Carolina
07.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
General Manager
Red Lobster
Hickory, North Carolina
03.2009 - 07.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
High School Diploma -
Alexander Central High School
Taylorsville, NC05-1998
Skills
- Team leadership expertise
- Business operations background
- Training and development background
- Training and development skill
- Budget control
- Operations oversight
- Business operations
- Budgeting and cost control
Timeline
Assistant General Manager
Jim N Nicks Bar-B-Q
07.2024 - Current
General Manager
Red Lobster
03.2009 - 07.2024
High School Diploma -
Alexander Central High School