JENNIFER ETTAYEA
Valrico
Summary
Dynamic collections professional with proven success at Chase Bank, excelling in debt negotiation and customer relationship management. Skilled in skip tracing and compliance with collections regulations, I consistently exceeded targets while fostering a collaborative team environment. My strong problem-solving abilities and commitment to customer satisfaction drive effective resolutions and enhance operational efficiency.
Overview
28
28
years of professional experience
1993
1993
years of post-secondary education
Work History
Collector
Chase Bank
Tampa
11.2012 - 08.2025
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Collections Agent
T-Mobile
Tampa
01.2002 - 02.2012
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Assisted in implementing procedures and policies to facilitate timely payments.
Z-Tel Communications
Tampa
01.1998 - 01.2002
- Company Overview: Fraud Analysis
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fraud Analysis
Education
Gaither High School
Tampa, FLSkills
- Safety procedures and legal compliance
- Customer research and investigation
- Call center experience and script usage
- Assertiveness and problem-solving
- Skip tracing and skip tracking
- Payment schedules and collections processing
- Debt negotiation and management
- Financial reporting and credit reporting
- Delinquent account management and prevention
- Account reviews and auditing practices
- Collections regulatory guidelines and best practices
- Team collaboration and teamwork
- Basic mathematics skills
Timeline
Collector
Chase Bank
11.2012 - 08.2025
Collections Agent
T-Mobile
01.2002 - 02.2012
Z-Tel Communications
01.1998 - 01.2002
Gaither High School