Jennifer Evanger

Achieved high resident satisfaction ratings through quality oversight of community operations. Delivered operational excellence for a 404-unit property, fostering a thriving community. Transformed property management practices to improve overall resident experience.

• Team Leadership: I am responsible for recruiting, hiring, and supervising all property personnel, fostering a motivated and engaged team. I provide coaching and guidance to enhance our marketing, leasing, and operational performance.
• Construction and Upgrades: I have managed numerous construction projects and upgrades in preparation for 2023 and the upcoming years, enhancing the property's overall appeal and value.
• Resident Engagement: I plan and execute resident events and functions to create a vibrant community atmosphere, promoting tenant satisfaction.
• Administrative Efficiency: I maintain meticulous office procedures, manage files and records, and implement effective systems to align with the community's asset plan and the company's established policies and procedures.
• Budgeting and Financial Oversight: I assist in preparing the annual asset plan and property operating budget. I closely monitor income and expenses to adhere to the budget, reviewing capital and maintenance expenses in collaboration with the Maintenance Supervisor.
• Marketing: I regularly review all online marketing content to ensure its accuracy and effectiveness.
• Tenant Relations: I supervise, process, and approve all rental applications, enforcing rental standards and qualifications set by the company. I oversee rent collection, deposits, and the handling of delinquent accounts.
• Reporting: I deliver accurate financial and operational performance reports to both the company and clients, maintaining transparency and accountability.
• Stakeholder Relations: I establish and maintain strong relationships with property owners, residents, vendors, and contractors, ensuring smooth interactions and resolving potential issues.
• Capital Projects: I oversee 28 capital projects and unit upgrades, effectively managing and organizing these initiatives.
• Legal Compliance: I ensure all eviction and legal processes are completed in accordance with relevant regulations.
• Maintenance Supervision: I supervise and direct the scheduling of preventative maintenance, repairs, services, landscaping, HVAC, painting, cleaning, and other maintenance activities to efficiently operate the property.
• Resident Satisfaction: I address resident complaints and report any potential public relations issues to my direct supervisor, striving to maintain a positive living environment.
• Unit Inspections: I conduct inspections of units to ensure they are market-ready before move-in and after move-out.
• Invoice Processing: I oversee and process all invoices, maintaining financial accuracy and accountability.

In my role as General Manager, I am dedicated to ensuring the optimal functioning and overall success of the Sentinel Real Estate community, while also enhancing its value and resident satisfaction through effective leadership and management.

Assisted in managing daily operations of a tax credit section 42 community. Supported team efforts to maintain service standards and achieve positive outcomes. Aided in addressing resident inquiries and resolving issues promptly.

• Achieved timely completion of resident recertification through effective planning. Delivered comprehensive state reports to maintain compliance with regulatory standards.
• Implemented strategies to address resident service requirements, ensuring satisfaction and promoting a welcoming community atmosphere.
• Cultivated a high-performing team of 7 specialists through motivation and coaching, aimed at enhancing marketing, leasing, and operational outcomes.
• Oversaw daily maintenance operations and project schedules, focusing on inspections for renewal and vacant units. Managed inventory levels to optimize property operational efficiency.
• Facilitated effective communication and conflict resolution by maintaining strong partnerships with property owners, tenants, vendors, and contractors.
• Performed detailed audits on files each quarter and compiled annual reports through WBARS, maintaining strict compliance with established regulatory standards.
• Facilitated lease management processes, including documentation, move-ins, move-outs, and property notifications, to improve resident experience.
• Oversaw property income management by billing monthly charges and utilities, achieving a consistently low delinquency rate. Delivered comprehensive financial and operational performance reports to stakeholders and clients.
• Led team development efforts through targeted training and coaching, driving a commitment to excellence and ongoing enhancement of skills.
• Analyzed market trends and implemented tenant engagement practices, achieving a consistent 98% physical occupancy rate.
• Delivered successful conversion of property to tax credit Section 42 status ahead of schedule. Oversaw completion of two renovation projects and managed property sale while achieving and maintaining full occupancy. Executed property sale management, ensuring consistent 100% physical occupancy during the entire process.
• Facilitated issue resolution by strategically managing client and resident escalations, effectively deescalating conflicts.

Oversaw property management operations, consistently exceeding expectations while ensuring compliance, financial stability, and resident satisfaction.

Achieved successful marketing of new construction projects through proactive management of property operations. Delivered exceptional property management results while enhancing marketing strategies for new developments. Realized improved operational efficiency in property management alongside effective marketing of new construction.

• Marketing New Construction: Spearheaded marketing efforts for newly constructed apartment communities, driving awareness and interest in these properties.
• Construction Oversight: Successfully oversaw the construction of newly built apartment communities, ensuring they were completed on time and met the highest quality standards.
• Lease Certification: Facilitated the certification process for tax credit leases during brand new lease-up phases, ensuring compliance with all relevant regulations.
• Leasing Team Management: Managed and led leasing staff during property renovations and the construction of multiple properties, fostering a collaborative and productive work environment.
• Reporting: Maintained a robust reporting system, providing weekly, monthly, and annual updates to both the company and clients, ensuring transparency and accountability.
• Resident Retention: Led initiatives to enhance resident retention, creating a community atmosphere that exceeded service expectations.
• Client and Contractor Engagement: Played a key role in client and contractor meetings, providing comprehensive status updates on leased units and project progress.
• Occupancy Enhancement: Strategically leased units to increase occupancy, a critical component for successful property sales.
• Vendor Management: Managed and maintained current vendor contracts, service level agreements, and vendor files, ensuring smooth vendor relations and service delivery.
• Diverse Property Portfolio: Successfully managed multiple properties, including conventional and Tax Credit communities, demonstrating versatility and adaptability in property management.

In my role, I combined expertise in marketing, construction oversight, lease management, and property operations to contribute to the success of various real estate projects, always prioritizing client and resident satisfaction.