JENNIFER E. WAGNER
Summary
Dynamic English degree professional with over 13 years of content development and client engagement experience. I excel in building strong client relationships and possess exceptional proofreading skills and attention to detail, making me well-suited for a library clerk role. My strong project management and organizational abilities will allow me to thrive in a fast-paced setting and contribute to maintaining an efficient library environment. I am eager to join a creative team that fosters collaboration and growth.
Overview
11
11
years of professional experience
Work History
Independent Contractor, Writer
Endurance Warranty Services, LLC
05.2021 - Current
- Remote writer for sister company ExtendedAutoWarranty.com
- Authors and updates SEO-friendly articles for extended warranty services, ensuring content remains relevant and informative.
- Utilizes Monday.com for project management, adhering to deadlines while conducting comprehensive research on assigned topics, such as 'Most Efficient Vehicles in 2022' and 'How to Save Money on Car Repairs.'
- Utilizes reputable sources including Kelley Blue Book and Edmunds for content accuracy and credibility.
- Published Work: https://docs.google.com/spreadsheets/d/1es_Cp00FQMDHv4oAQlOfXoteMNSnB-SokwE_Pr64_nY/edit#gid=1084402787
Social Media Support, Content Writer/Office Assistant
THE WELLNESS WAY
Westminster, Colorado
03.2023 - 03.2025
- Engaged actively with clients by addressing social media inquiries regarding services, scheduling, and pricing, ensuring a positive user experience.
- Designed and executed targeted email drip campaigns and weekly newsletters using Flodesk, enhancing community engagement.
- Managed communication pipelines via Flowchat.com, streamlining interaction with potential clients.
- Conducted outreach calls to prospective patients, effectively communicating clinic benefits and scheduling their initial appointments in ChiroTouch.
Independent Contractor, Writer/Editor
Perdoceo Education Corporation
01.2020 - 08.2021
- Assigned to Colorado Technical University and American InterContinental University blog and internal communications writing projects.
- Developed internal communications for university leadership, crafting messages that resonated with students and staff during key events.
- Researched and wrote engaging blog content focusing on student success and self-help topics, all while maintaining SEO compliance with the U.S. Department of Education standards.
- Coordinated with the Social & Communications manager via Basecamp to ensure timely content delivery and adherence to brand guidelines.
- Published Work: https://docs.google.com/spreadsheets/d/1es_Cp00FQMDHv4oAQlOfXoteMNSnB-SokwE_Pr64_nY/edit?usp=sharing
Independent Contractor, Writer/Editor
Dept. 11: Integrated Marketing Strategy, Consulting And Recruitment Specialists
05.2018 - 12.2019
- Company Overview: http://dept-11.com/
- Assigned to Colorado Technical University and American InterContinental University blog writing projects (Sept. 2018-October 2019)
- Independently researched blog topics and wrote weekly blogs on various topics, including student success tips, self-help, maintaining a work-school-life balance, etc.
- Kept blog content SEO-friendly and compliant with the US Department of Education.
- Communicated with AIU's Social & Communications manager via email and Trello; and
- Uploaded and shared completed content via the Trello platform.
- Assigned to the American InterContinental University blog content editing project (May 2018-Sept. 2018)
- Independently edited 70+ blogs for compliance with the US Department of Education;
- Communicated with AIU's Social & Communications manager via email and Trello; and
- Uploaded and shared completed content via the Trello platform.
- Http://dept-11.com/
Digital Content Editor
OVC INC.
05.2014 - 09.2018
- Company Overview: http://www.ovclawyermarketing.com
- Edited and published a high volume of client blog posts (80-100 per month), balancing multiple projects while adhering to deadlines.
- Enhanced web exposure through effective use of SEO techniques, overseeing content uploaded on WordPress and Joomla Easy Blog.
- Fostered strong client relationships through regular communication regarding content needs and approvals.
- Communicated efficiently with contributing writers regarding constructive edit recommendations via email and Basecamp platform; and
- Provided contributing writers with topic guidance per assigned client via email and Basecamp platform.
- Http://www.ovclawyermarketing.com
Education
Post-Bacc - Secondary Ed English Teaching Certification
Mercyhurst University
Erie, PA01.2005
BA - English, Professional Writing Concentration
Mercyhurst University
Erie, PA01.2004
Skills
- Excellent Communication and Client Management
- Strong Proofreading and Attention to Detail
- Project Management and Organizational Skills
- Time Management and Multitasking Abilities
- Social Media Management Tools: SproutSocial, Buffer, Flodesk
- Content Management Systems: WordPress, Joomla Easy Blog
- Graphic Design Tools: Canva
- Other: MS Word, Google Spreadsheet
References
- Amanda Walter, Amanda.Walter@endurancedirect.com
- Dr. Shannon Bundy, sbundy@thewellnessway.com
Timeline
Social Media Support, Content Writer/Office Assistant
THE WELLNESS WAY
03.2023 - 03.2025
Independent Contractor, Writer
Endurance Warranty Services, LLC
05.2021 - Current
Independent Contractor, Writer/Editor
Perdoceo Education Corporation
01.2020 - 08.2021
Independent Contractor, Writer/Editor
Dept. 11: Integrated Marketing Strategy, Consulting And Recruitment Specialists
05.2018 - 12.2019
Digital Content Editor
OVC INC.
05.2014 - 09.2018
Post-Bacc - Secondary Ed English Teaching Certification
Mercyhurst University
BA - English, Professional Writing Concentration
Mercyhurst University
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