Jennifer Corey Fair
Columbus,GA
Summary
Seasoned Account Manager with a proven track record at Marsh & McLennan, adept in client relationship management and strategic planning. Excelled in increasing client satisfaction and retention through exceptional service and proactive issue resolution. Skilled in upselling, with a strong foundation in teamwork and collaboration, driving substantial business growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Marsh & McLennan
Columbus, GA
06.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed customized account plans for clients to help them achieve their business goals.
- Built relationships with customers and community to promote long term business growth.
Account Manager
Oakbridge Insurance
Columbus, GA
04.2019 - 09.2024
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Insurance Agency Owner
Trustway Insurance Agency
Anniston, AL
12.2009 - 06.2012
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
Insurance Agent
Nationwide
Oxford, AL
01.2009 - 12.2009
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Insurance Agent
Acceptance Insurance
Anniston, AL
03.2000 - 01.2009
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Jacksonville State University
Jacksonville, ALSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Strategic Planning
- Issue Resolution
- Documentation And Reporting
- Upselling
Certification
Georgia property and casualty insurance license
Timeline
Account Manager
Marsh & McLennan
06.2021 - Current
Account Manager
Oakbridge Insurance
04.2019 - 09.2024
Insurance Agency Owner
Trustway Insurance Agency
12.2009 - 06.2012
Insurance Agent
Nationwide
01.2009 - 12.2009
Insurance Agent
Acceptance Insurance
03.2000 - 01.2009
Jacksonville State University