Jennifer Falkenhagen
Shelby Township
Summary
Results-driven office coordinator known for strong data analysis and scheduling proficiency. Experienced in supporting fast-paced teams and maintaining quality standards, ready to leverage these skills to drive operational efficiency and enhance team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Coordinator
Dollars Inside
Clinton Township
06.2025 - Current
- Managed scheduling, deadlines, and communication for the monthly coupon book production cycle, helping keep projects on track from client submission to print distribution.
- Monitored deliverables, updated status sheets, and communicated changes to internal teams to support project timelines.
- Reviewed proofs, caught errors, and coordinated corrections before final print to ensure quality control.
- Coordinated daily office operations for fast‑paced advertising team, ensuring smooth workflow across sales, design, and production.
Customer Service
Joes Italian Takeout
Shelby Township
02.2022 - 05.2025
- Engaged with hundreds of customers daily, gathering real‑time feedback and identifying recurring customer needs to inform decisions.
- Cultivated strong guest relationships, leading to higher satisfaction scores and enhanced brand loyalty.
- Promoted daily specials, loyalty programs, and limited-time offers, resulting in upsell increases and repeat visits.
- Analyzed customer behavior and purchasing patterns, providing insights to management for informed menu adjustments and promotional strategies.
- Supported in‑store marketing efforts by setting up signage, table tents, and promotional displays to align with brand messaging.
Education
BBA - Business Administration
Walsh College
Troy, MI05-2025
Master of Science - Marketing
Walsh College
Troy, MI04-2026
Skills
- Office coordination
- Meeting planning
- Scheduling proficiency
- Project management
- Expense tracking
- Customer service
- Team collaboration
- Data analysis
Certification
- Microsoft Word, PowerPoint and Excel Certified
Timeline
Office Coordinator
Dollars Inside
06.2025 - Current
Customer Service
Joes Italian Takeout
02.2022 - 05.2025
BBA - Business Administration
Walsh College
Master of Science - Marketing
Walsh College