Jennifer Featherstone
Customer Service
Salt Lake City,UT
Summary
Administrative Assistant and Patient Service Representative with 20+ years of experience in the Medical field. A dedicated hard worker who priorities my time in a fast pace Hospital unit and a Doctors office. Good with communicating with others. Reliable, adaptable and I have a positive attitude in all situations. Friendly, supportive and caring towards people. Accountable, a critical thinker who is ready to learn something new.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Sutter Healthcare
San Francisco, CA
07.2017 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Compiled and reviewed medical charts.
- Maintained Patient charts and records.
- In charge of payroll.
- A great listener.
Administrative Assistant
Primary Children's Hospital
Salt Lake City, UT
12.1999 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Trained others.
- Kept the Hospital unit organized.
- Creative.
- A team builder.
Education
Associate of Arts -
Ricks College
Rexburg, ID08.1995
Skills
- Registration and Scheduling
- Database Search and Data Entry Skills
- System Updates
- Administrative and Office Support
- Caring and Empathetic
- Calm and Effective Under Pressure
Timeline
Patient Service Representative
Sutter Healthcare
07.2017 - Current
Administrative Assistant
Primary Children's Hospital
12.1999 - 04.2017
Associate of Arts -
Ricks College
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