Jennifer Ferguson
New Braunfels,TX
Summary
Patient Financial Rep with 20+ years in medical customer service. Dedicated to supporting financial objectives and mission of practice. Seasoned professional proven to thrive in busy healthcare environments.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Guadalupe Regional Medical Center
Seguin , TX
2022.09 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Patient Financial Representative-ER
Palomar Health
Escondido , CA
2010.04 - 2022.05
- Level II Trauma center , 70+ bed ER
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Accurately reviewed and updated patient demographics and financial information.
- Engaged in above average compassionate communication with patients during emergent circumstances.
- Executed requested needs from multi level staff efficiently and consistently.
Utilization Management Representative
SDPMCS
San Diego , Ca
2009.06 - 2010.04
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Patient Service Representative-Urgent Care
Arch Health Partners
San Diego , CA
2008.02 - 2009.06
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance and collected payments accordingly.
- Maintained charts and followed policy/procedure in accordance with company,state and federal laws.
Film Librarian
Arch Health Partners
San Diego , CA
2003.04 - 2007.05
- Maintained radiology films and reports .
- Cataloged all mammography results
- Scheduled appointments as needed
- Answered heavy phones
Patient Service Representative
MGNC
Vista , CA
2002.04 - 2003.04
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Scanned necessary documents
Office Assistant
Davis Stone
Escondido , CA
2001.03 - 2002.03
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phon or in-person to provide information.
- Collected on past due accounts.
- Delivered clerical support by handling range of routine and special requirements.
Film Librarian
Scripps Clinic
San Diego , CA
1996.05 - 2001.02
- Maintained radiology films with multiply processes.
- Completed subpoena request for records.
- Scheduled appointments as needed.
Education
CA POST Certificate - Administration of Justice
Palomar College
San Marcos, CA01.1998
Skills
- Customer Advising and Referral
- Service Quality Standards
- Federal Laws
- Financial Documentation
- Document Uploading
- Patient Registration
- Reviewing Patient Information
- Problem Investigations
- Analytical and Critical Thinking
Timeline
Patient Access Representative
Guadalupe Regional Medical Center
2022.09 - Current
Patient Financial Representative-ER
Palomar Health
2010.04 - 2022.05
Utilization Management Representative
SDPMCS
2009.06 - 2010.04
Patient Service Representative-Urgent Care
Arch Health Partners
2008.02 - 2009.06
Film Librarian
Arch Health Partners
2003.04 - 2007.05
Patient Service Representative
MGNC
2002.04 - 2003.04
Office Assistant
Davis Stone
2001.03 - 2002.03
Film Librarian
Scripps Clinic
1996.05 - 2001.02
CA POST Certificate - Administration of Justice
Palomar College
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