Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Ferneau

Marshalltown,IA

Summary

Highly-skilled phlebotomist with 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Phlebotomist

MercyOne
09.2020 - 03.2024
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reviewed patient records for accuracy and completeness.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Handled insurance verification tasks using Meditech and Trisus to validate patient insurance information.

CNA

Oakview/Oakestates
04.2017 - 06.2020
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Waitress

Applebee's
04.2012 - 03.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Associate of Arts - Nursing

Marshalltown Community College
Marshalltown, IA
05.2015

Skills

  • Patient confidentiality
  • Paperwork Processing
  • Data Entry
  • Infection Control
  • Venipuncture
  • Medical terminology knowledge
  • Specimen handling
  • Medical Records Management
  • HIPAA Compliance
  • HIPAA

Certification

  • Certified Phlebotomist
  • Medical Assistant
  • CNA
  • Certified Med Manager
  • Adult/Child abuse
  • CPR

Timeline

Phlebotomist

MercyOne
09.2020 - 03.2024

CNA

Oakview/Oakestates
04.2017 - 06.2020

Waitress

Applebee's
04.2012 - 03.2019

Associate of Arts - Nursing

Marshalltown Community College

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