Jennifer Fetterolf
Aaronsburg,PA
Summary
Dynamic office manager with a strong focus on optimizing workflow and enhancing team efficiency. Skilled in coordinating staff tasks, training new employees, and maintaining accurate financial documentation. Proven ability to resolve insurance denials and streamline patient billing processes.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Bellefonte Family Dentistry
Bellefonte, PA
09.2021 - Current
- Ensured smooth workflow by coordinating tasks among staff
- Trained new staff on office protocol to enhance team efficiency
- Organized staff schedules to meet operational needs
- Maintained accurate financial documentation
- Resolved insurance denials to expedite patient billing
- Bill Care Credit on the patient's behalf
- Sending bills promptly
- Setting up payment plans
Receptionist
Bellefonte Family Dentistry
Bellefonte, PA
10.2016 - 09.2021
- Facilitated patient check-in and check-out process
- Coordinated referral requests to facilitate timely patient care
- Processed insurance claims to secure reimbursement for services
- Organized and digitized files to enhance accessibility and support paperless initiative
Optician
Walmart Vision Center
State College, PA
09.2009 - 10.2016
- Resolved customer and billing/insurance issues to enhance patient satisfaction.
- Assisted patients in identifying eye care needs and trained on proper contact lens wear and insertion techniques.
- Supported Optometrist with patient pretesting
- Scheduling appointments and making referrals
- Addressed inquiries to deliver accurate information and support for patient needs.
- Ensure office records and documents are correctly filed
- Order office supplies in a timely manner
- Took messages for staff when unable to answer inquiries.
- Perform clerical work such as printing, faxing, copying, etc...
Cashier / Customer Service Desk
Walmart
State College, PA
08.2007 - 09.2009
- Greeted every customer with a friendly demeanor and inquired about store experience
- Operated cash registers
- Answered questions about merchandise and maintained current knowledge of all promotions
- Resolved customer inquiries, complaints, and billing questions to enhance satisfaction and loyalty
- Processed refunds and maintained a balanced cash drawer to ensure accurate financial transactions
- Facilitated money order requests to support customers with financial transactions efficiently
- Handled merchandise exchanges and returns to maintain store inventory accuracy.
- Assist sales associates in restocking returned merchandise
Education
High School Diploma -
Penns Valley Area School District
06-2007
Skills
- Patient billing
- Patient scheduling
- Financial reporting
- CRM software expertise
- Staff training
- Microsoft Office
Volunteer Experience
- Aaronsburg Library, Aaronsburg, PA, 2007, 2008, Checking out customers and selling books as well as returning them
- Common Place Church, Lock Haven, PA, 2013, 2016, Organized the kid's ministries as well as planned events for families., Assisted with set up and cleanup of events, Attended board meetings, Bought supplies for the kid's ministries
Timeline
Front Office Manager
Bellefonte Family Dentistry
09.2021 - Current
Receptionist
Bellefonte Family Dentistry
10.2016 - 09.2021
Optician
Walmart Vision Center
09.2009 - 10.2016
Cashier / Customer Service Desk
Walmart
08.2007 - 09.2009
High School Diploma -
Penns Valley Area School District