Jennifer Fields
Winchester,OR
Summary
Dedicated customer service representative skilled in effective communication and problem-solving. Committed to fostering customer satisfaction and maintaining organized service areas.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Bottle Drop
Roseburg, Oregon
12.2024 - 12.2025
- Assisted customers in using recycling machines and understanding drop-off processes.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Maintained cleanliness and organization of the customer service area at the facility.
- Supported team objectives by participating in staff meetings and training sessions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fuel Attendant Manager
Ron's Oil Company
Myrtle Creek, Oregon
04.2023 - 03.2024
- Provided excellent customer service to fuel station patrons.
- Operated fuel dispensing equipment safely and efficiently.
- Maintained cleanliness and organization of the fueling area.
- Assisted customers with payment processing and loyalty programs.
- Monitored inventory levels of fuel and other supplies regularly.
- Resolved customer inquiries and concerns promptly and professionally.
- Ordered new supplies when necessary to keep station adequately stocked.
Carpenter Apprentice
Nature Oregon
Myrtle Creek, Oregon
07.2022 - 02.2023
- Operated hand and power tools safely under supervision of skilled carpenters.
- Maintained clean and organized work areas to promote safety and efficiency.
- Followed blueprints and technical drawings to ensure accurate project execution.
- Installed fixtures, doors, and windows according to design plans.
- Supported experienced carpenters in measuring, cutting, and shaping materials accurately.
- Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills.
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
House Cleaner
J&B Cleaning
Roseburg, Oregon
03.2017 - 10.2019
- Cleaned residential spaces using appropriate cleaning supplies and techniques.
- Organized cleaning schedules to maximize efficiency and client satisfaction.
- Followed safety protocols to ensure a secure working environment.
- Communicated effectively with clients to understand their specific cleaning needs.
- Cleaned homes following specific and detailed protocols and requests.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Merchandise Associate
Macy's
Roseburg, Oregon
03.2011 - 02.2012
- Organized product displays to enhance visual appeal and accessibility.
- Managed inventory levels and restocked shelves as needed.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Cashier
Jack in the Box
Roseburg, OR
04.2007 - 09.2009
- Processed customer transactions efficiently and accurately at fast-food restaurant.
- Maintained cleanliness and organization of cashier area during busy shifts.
- Assisted customers with menu selections and special requests at counter.
- Handled cash, credit, and gift card payments securely and responsibly.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Science - Finance
Southern New Hampshire University
Hooksett, NH12-2026
GED -
UT&E
Roseburg, OR12-2010
Skills
- Customer service
- Inventory management
- Time management
- Product knowledge
- Microsoft Excel
- Verbal and written communication
- Calm demeanor
- Merchandise upselling
- Scheduling
- Credit card payment processing
- Problem-solving
- Money handling
Timeline
Customer Service Representative
Bottle Drop
12.2024 - 12.2025
Fuel Attendant Manager
Ron's Oil Company
04.2023 - 03.2024
Carpenter Apprentice
Nature Oregon
07.2022 - 02.2023
House Cleaner
J&B Cleaning
03.2017 - 10.2019
Merchandise Associate
Macy's
03.2011 - 02.2012
Cashier
Jack in the Box
04.2007 - 09.2009
Associate of Science - Finance
Southern New Hampshire University
GED -
UT&E