Jennifer Fiore
Houston,Texas
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Beverage Ambassador
Twenty20 Beverages
03.2023 - Current
- Distributed promotional materials at various venues including malls, retail stores.
- Interacted with customers face-to-face to explain products and services offered by the company.
- Prepared reports on effectiveness of promotional efforts for management review.
- Developed relationships with key influencers in order to increase brand visibility.
- Worked independently with minimal supervision, taking ownership for assignments.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
Server
Mc Cormick & Schmicks
Houston, TX
10.2019 - 06.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed stocking duties and inventory maintenance before, during, and after shifts
- Attended to the desires of the customers by anticipating their needs and helping them have a pleasant dining experience
- Maintained a clean and professional upscale appearance.
- Greeted guests and provided menus.
Server
Captain Brads Coastal Kitchen
Houston, TX
01.2019 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Trainer
Bluewater Seafood
Houston, TX
08.2014 - 12.2018
- Provided excellent patron experience through phenomenal customer service
- Exceeded sales goals consistently by effectively managing sections and multi-tasking
- Recognized as 'Lead Server' which including mentoring and training new servers
- Recommended changes to management based on patron requests
- Shined silverware and glassware, replenished station stock, and performed cleaning duties
- Maintained a clean and professional upscale appearance
- Followed all required guidelines according to state and federal regulations.
Warehouse/Shipping and Receiving/Inventory Control
REI
Houston, TX
- Supervised a crew of 6 stocking personnel
- Handled damaged product and determined if returned or sold as is
- Received drop shipments and prepared outgoing shipments daily
- Offloaded pallets received from the distribution center and rebuilt pallets
- Scanned and checked in product.
Education
Klein Forest High School
Diploma- Certificate in Electronic Technology -
Remington College
North Harris County College
Skills
- Brand Awareness
- Customer Engagement
- Product Knowledge
- Demonstrations
- Problem-Solving
- Decision-Making
- Customer Service
- Organizational Skills
- Goal Setting
- Excellent Communication
Timeline
Beverage Ambassador
Twenty20 Beverages
03.2023 - Current
Server
Mc Cormick & Schmicks
10.2019 - 06.2022
Server
Captain Brads Coastal Kitchen
01.2019 - 02.2021
Server/Trainer
Bluewater Seafood
08.2014 - 12.2018
Warehouse/Shipping and Receiving/Inventory Control
REI
Klein Forest High School
Diploma- Certificate in Electronic Technology -
Remington College
North Harris County College
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