Jennifer Fisher
Seatac,WA
Summary
Dependable customer service representative. Strengths in account maintenance, problem solving, and sales staff support. Successful history optimizing productivity, efficiency and company policies and procedures. Detail oriented in maintaining files and records. Ability to train and motivate others.
Overview
10
10
years of professional experience
Work History
Clinical Nutrition Coordinator
Insight Global
Tukwila, WA
12.2023 - Current
- Assisted customers with ordering, and reaching out to their dietician if they are in need of assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Demonstrated excellent communication skills in resolving product and consumer needs.
Customer Service Representative
Red Dot
Puyallup, WA
01.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
Sales Associate
Lane Bryant
Tukwila, Washington
10.2022 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Dispatcher
Integrated Systems
Renton, WA
04.2021 - 01.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
CSR
SHAG Senior Housing
Tukwila, WA
05.2019 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Answered 40+ inbound calls per day and directed to individuals or departments.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Upheld privacy and security requirements established by Fair Housing regulatory agencies.
Receptionist
ACCO HVAC
Seattle, WA
11.2018 - 05.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
CSR
IFC Technology
Seattle, WA
03.2014 - 11.2018
- Exceeded company productivity standards on consistent basis.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Trained new employees on procedures and policies to maximize team performance.
- Relayed productive customer feedback to marketing teams.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Education
High School Diploma -
Lindbergh Senior High School
Renton, WA06.1996
Skills
- Data entry
- Customer relationship management
- Database maintenance
- Schedule coordination
- Active listening
- Friendly, positive attitude
- Flexible
- Working collaboratively
- Decision-making
Timeline
Clinical Nutrition Coordinator
Insight Global
12.2023 - Current
Sales Associate
Lane Bryant
10.2022 - Current
Customer Service Representative
Red Dot
01.2022 - 12.2023
Dispatcher
Integrated Systems
04.2021 - 01.2022
CSR
SHAG Senior Housing
05.2019 - 04.2021
Receptionist
ACCO HVAC
11.2018 - 05.2019
CSR
IFC Technology
03.2014 - 11.2018
High School Diploma -
Lindbergh Senior High School