Years of professional experience
Jennifer Fitzgerald
Remote work opportunities
Martin,Tennessee
Summary
Skilled and experienced professional with a strong track record in providing exceptional customer service. Experience in cash handling, maintaining organization, and accurately processing transactions. Consistently deliver exceptional customer service and strive to make every customer feel welcome and comfortable. Seeking remote work opportunities that utilize skills and experience. Hardworking and passionate with strong organizational skills and eager to learn. Ready to help team achieve company goals. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
1
1
Year of post-secondary education
Work History
Expressions Hair & Tanning Salon
- Contributions: Strived to give customers the best possible experience and went above and beyond to make sure they felt comfortable and welcome
- Contributed to the company's success
- Providing exceptional customer service
- Handling cash and credit card transactions
- Maintaining the cleanliness and organization of the cashier area
Elderly Caretaker
Private
10.2010 - 01.2012
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing..
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Supported families in understanding the needs of their elderly loved ones, fostering open communication between all parties involved.
- Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
- Assisted elderly with daily living activities and physical therapies.
- Provided gentle encouragement to clients faced with physical or cognitive limitations, promoting a sense of accomplishment and increased selfconfidence.
- Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
- Offered companionship and kindness to elderly patients.
- Cleaned house, managed laundry, and other household chores.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Bachelor Degree - Criminal Justice
Strayer University
Memphis, TNSkills
- Communication skills
- Ensure Quality Service
- Handle cash transactions
- Direct Customer Interface
- Processing Cash Advances
- Processing Bank Deposits
- Comfortable speaking with customers by phone or video as well as maintaining a calm composure while resolving issues
- Agility
- Adapt to change well
- Self/Socially Aware
- Time Management
- Friendly, Positive Attitude
- Customer Service
- Flexible and Adaptable
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Written Communication
- Organization and Time Management
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Clerical Support
- MS Office
- Interpersonal Communication
- Self-Motivated
Introduction
Dedicated and accomplished professional currently obtaining a Bachelor's degree in criminal justice from Strayer University. Recognized for exceptional academic performance, including achieving a 4.0 GPA and mastering essential work skills. Proficient in communication, adept at handling customer interactions with poise and resolving issues effectively
Timeline
Elderly Caretaker
Private
10.2010 - 01.2012
Expressions Hair & Tanning Salon
Bachelor Degree - Criminal Justice
Strayer University
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