Mallory West
Martin,Tennessee
Summary
Passionate collaborative leader with dedication to partnering with coworkers to promote successful interactions with clients as well as providing thorough and timely documentation. Strengths in building and maintaining relationships with diverse range of clients and professionals in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Program Manager
WRAP Relative Caregiver Program
02.2023 - Current
- Successfully managed personal caseload while supervising and assisting other case managers.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Interacted with clients to identify needs and solutions.
- Addressed and resolved technical and operational concerns by working with team members and directors.
Family Navigator
Vanderbilt Kennedy Center
05.2020 - 02.2023
- Worked both independently and collaboratively within the hierarchical system of the company.
- Entered and organized data in company-wide system.
- Maintained up-to-date records of research activities.
- Provided families with resources and support before and after diagnosis.
- Scheduled appointments and assisted families with all aspects of the telehealth experience.
- Assisted medical providers in navigating the medical records system as well as the research data system.
- Built rapport with providers across the state in order to build a for-profit client base.
Developmental Therapist
UTM Infant Stimulation Program
05.2014 - 05.2020
- Evaluated a patient's ability to perform developmental tasks and activities, and created a customized treatment plan based on medical history, age, needs, and activity goals.
- Performed home and community assessments.
- Educated parents and childcare providers and taught them the skills they need to participate in activities at home and in their community.
- Recommended and provided training in the use of adaptive equipment, such as splints, bathing equipment, dressing devices, and ergonomic tools and utensils.
- Provided support and guidance to family members, teachers, and other caregivers.
- Collaborated with other healthcare providers, such as physical therapists, speech therapists, occupational therapists, doctors, psychologists, and social workers.
Education
Bachelor of Science -
Murray State University
Murray05.2014
Skills
- Excellent interpersonal skills as well as oral and written communication skills
- Ability to work with a team of professionals and implement team strategy approaches
- Extensive experience with a wide variety of populations
- Highly competent with technology and computer systems
- Strong leadership skills, leading with compassion and teamwork in mind
- Highly efficient time management skills
- Functions efficiently under high pressure situations
Timeline
Program Manager
WRAP Relative Caregiver Program
02.2023 - Current
Family Navigator
Vanderbilt Kennedy Center
05.2020 - 02.2023
Developmental Therapist
UTM Infant Stimulation Program
05.2014 - 05.2020
Bachelor of Science -
Murray State University
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