Mary Wilson
Grand Prairie,TX
Summary
Six Sigma / Continuous Improvement Black Belt Certified leader and problem-solver dedicated to analyzing operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Manager
Compass
01.2022 - Current
- Direct and oversee all agent invoicing and incentives program operations for 30,000+ agents in 25 markets with a team of 8 direct reports.
- Collaborate with internal departments and stakeholders to create strategies and processes that streamline our workflows and reduce waste through inefficiencies
- Partner with Regional Directors and National Presidents to strategize solutions that promote continuity across all markets
- Responsible for strategic planning, KPI tracking, SMART Goals development and deployment, and ensuring the team meets or exceeds SLA targets
- Oversee departmental controls for SOX compliance
Senior Project Manager
Compass
02.2019 - 12.2021
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed strategies for project selection and partnered with Product & Engineering teams to prioritize solutions for critical business needs and assist in developing their project roadmap.
- Collaborate with leadership teams to complete current state & future state process maps and prioritize improvement initiatives.
- Led a team of 3 to reduce overdue invoice debt by 72% in 60 days (collecting $3.9M) while partnering with cross-functional stakeholders.
- Developed a Training Toolkit designed to assist organizational teams in leading their own small projects and process improvement initiatives.
- Led a project that reduced Regional unapplied cash by 93% in 90 days (from $800,000+ to $50,000).
- Led a team of 5 to improve payment accuracy by 36% and reduce time to pay agents from 6 days to < 2 days.
- Part of a cross-functional team that increased survey results for organizational understanding by 28% in 1 month.
Continuous Improvement Six Sigma Black Belt Leader
Bell Helicopter Textron
09.2011 - 07.2015
- Managed problem-solving teams using Continuous Improvement & Six Sigma (DMAIC) methodologies in Lean, Variation Reduction, and Design tracks in transactional and manufacturing environments
- Mentored a team of 15 Black Belts (project managers) and 100+ Green Belts in project execution and completion
- Enterprise manager of “What If” collaboration and ideation tool using Microsoft SharePoint technology
- Textron Certified Facilitator for Change Management & Fundamentals of Group Facilitation
- Implemented a program that improved Project Sustainment from 43% to 70%
- Created a system that reduced certification processing time by 76% and was implemented across the Textron global enterprise
- Kaizen facilitation & project work focusing on conducting detailed manufacturing cost analysis, including overhead allocation, direct labor costs, material costs, and operational expenses, resulting in improved cost control and profitability
- Developed and launched a Textron-wide request system to manage course requests and certifications resulting in reducing processing time by 76% and improving accuracy from 43% to 96%
- Part of a team of 6 that coordinated and successfully hosted Bell Helicopter’s first Top Gun project competition and celebration event
- Member of the Textron Continuous Improvement Certification Board
Manufacturing Resource Analyst
Bell Helicopter Textron
09.2010 - 09.2011
- Conduct comprehensive analysis of Bills of Materials (BOMs) to ensure accurate and complete representation of required resources for manufacturing processes
- Decreased total planned lateness, improved factory on-time starts, reduced wait times and factory past-due loads by analyzing factory build plans and business critical data
- Collaborate with cross-functional teams, including engineering, supply chain, and production, to validate BOM information, resolve discrepancies, and optimize resource utilization
Distribution Specialist
Hyundai Motor America
02.2007 - 09.2008
- Researched data and compiled sales analysis for production orders using SQL
- Allocated and managed inventory for regional demo, employee/ affiliate leases, SEMA, promotional, and training vehicles
- Identified production trends and tracking data from multiple sources for regional matrix reports. Resulting in the highest retail sales for HMA in 2007
- Conducted profitability analysis by evaluating product lines, customer segments, and market trends, providing recommendations for pricing strategies and revenue enhancement opportunities
- Launched and streamlined an Affiliate Lease program with Hyundai Motor Manufacturing Alabama
Merchandising Analyst
Hyundai Motor America
01.2005 - 02.2007
- Responsible for various aspects of 16 Regional Auto Shows including scheduling, negotiation, ordering show materials and vehicles, overseeing setup/ move out, publicity, and tracking of public interest throughout the show
- Schedule and market new product launches, incentive programs, contests and prize delivery. Negotiate contracts for the purchase and acquisition of contest awards and prizes for dealer incentives. Prepare reports, presentations, and analysis of tracking data
- Collaborated with US & Korean Headquarters to ensure seamless integration of regional advertising with national campaigns
- Selected as a Regional Host for the 2006 Hyundai Convention in Seoul, Korea
Realtor
Licensed By The Texas Real Estate Commission
08.1999 - Current
- Client focused providing real estate investment analysis and comparative market analysis research
- Residential and Commercial property valuation and consultation
- Investment valuation; including work scope planning, vendor management and revenue estimates
- Source, analyze, perform due diligence on, and negotiate the purchase of investment properties
- Client services from listing, negotiations, and inspections through contract to close
Education
Bachelor of Science - Engineering Technology
Skills
- Proficient in Microsoft Office Suite, Excel, NetSuite, Tableau, SharePoint, SQL, and SAP
- Multi-task effectively, detail oriented, and organized
- Excellent written, oral, and interpersonal communication skills
- Demonstrated success leading across organizational boundaries and levels while maintaining confidentiality
- Proven track record of managing teams towards goals and exceeding Key Performance Indicator (KPI) metrics
- Solutions focused; data driven
Certification
Textron Continuous Improvement Black Belt Certified – 2015
Certified Textron Master Trainer for Change Management – 2014
Certified Textron Master Trainer for Fundamentals of Group Facilitation – 2014
Presentation Advantage for Trainers – 2014
Crucial Conversations – 2013
Textron Continuous Improvement Green Belt Certified – 2012
Seven Habits of Highly Effective People – 2012
Five Choices to Extraordinary Productivity – 2012
Timeline
Program Manager - Compass
01.2022 - Current
Senior Project Manager - Compass
02.2019 - 12.2021
Continuous Improvement Six Sigma Black Belt Leader - Bell Helicopter Textron
09.2011 - 07.2015
Manufacturing Resource Analyst - Bell Helicopter Textron
09.2010 - 09.2011
Distribution Specialist - Hyundai Motor America
02.2007 - 09.2008
Merchandising Analyst - Hyundai Motor America
01.2005 - 02.2007
Realtor - Licensed By The Texas Real Estate Commission
08.1999 - Current
Tarleton State University - Bachelor of Science, Engineering Technology