JENNIFER FLOOD
Fayetteville,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Salon Manager
Great Clips
12.2023 - Current
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
Cosmetology Instructor
Fayetteville Technical Community College
01.2022 - Current
- Maintain records of student work and attendance
- Participate and complete required Professional Development classes
- Counsel students regarding grades and progress in the course.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
Hairstylist
The Day Spa Rejuvenation Center
10.2002 - 05.2024
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Distributed business cards outside of salon to generate new business.
Education
ASSOCIATES OF APPLIED SCIENCE – Cosmetology -
Fayetteville Technical Community College
Fayetteville, NC01.2021
COSMETOLOGY INSTRUCTOR LICENSE -
Fayetteville Technical Community College
Fayetteville, NC01.2018
COSMETOLOGY LICENSE -
Stewart’s School of Hairstyling
Sioux Falls, SD01.2000
Skills
- Communication
- Computer Skills
- Independent
- Self-motivated
- Customer Service-Oriented
- Goal-Oriented
Timeline
Salon Manager
Great Clips
12.2023 - Current
Cosmetology Instructor
Fayetteville Technical Community College
01.2022 - Current
Hairstylist
The Day Spa Rejuvenation Center
10.2002 - 05.2024
ASSOCIATES OF APPLIED SCIENCE – Cosmetology -
Fayetteville Technical Community College
COSMETOLOGY INSTRUCTOR LICENSE -
Fayetteville Technical Community College
COSMETOLOGY LICENSE -
Stewart’s School of Hairstyling