Jennifer Florence
Newark,CA
Summary
I specialize in PEOPLE!
Overview
23
23
years of professional experience
Work History
Hotel General Manager
Chase Suite Hotel
Newark, CA
11.2025 - Current
- Generated a 27% rise in room revenue by assisting with year-over-year sales strategies for a 146-suite hotel.
- Resolved guest issues to boost satisfaction levels.
- Analyzed star reports and medallia feedback to aid operational efficiency improvements.
- Supported scheduling, forecasting, ordering, invoicing, and payroll functions for streamlined operations.
- Conducted weekly audits to support financial integrity and employee compliance.
- Enhanced food and beverage service quality to meet guest expectations.
- Identified staffing needs to assist in improving morale and performance.
Hotel General Manager
Galaxy Hotels
Walnut Creek, CA
11.2024 - 10.2025
- Directed daily hotel operations to ensure exceptional guest experiences and operational efficiency.
- Implemented cost-control measures to optimize departmental budgets and enhance profitability.
- Led staff training programs, fostering a culture of excellence in customer service and teamwork.
- Developed and executed strategic marketing initiatives to boost hotel visibility and occupancy rates.
Occupancy Specialist- Senior Housing
HumanGood
Oakland, CA
05.2024 - 11.2024
- Oversaw waiting list management for senior housing initiatives.
- Took ownership of eligibility and move-in processes for residents.
- Cultivated strong partnerships with community members and families.
- Coordinated with adult services and various social programs to support aging residents.
- Participated in resident activities to foster community engagement.
- Implemented weekly mental wellness checks to promote resident well-being.
Sr. Hotel Manager
MGM Luxor Hotel & Casino
Las Vegas
07.2020 - 05.2024
- Responsible for 4000 rooms, 60 Front desk agents, Housekeeping and Bellman. Union workforce. Guest relations, group reservations and VIP. Hourly, daily and weekly reports. Financial and labor forecasting. Opera proficient.
General Manager
Towneplace Suites
Flowood, MS
07.2018 - 03.2020
- Opened the hotel from the ground up. Hired and trained all new employees. Fosse, Marsha, GXP. Quore, Star Report. P&L, Scheduling. Forecasting, invoicing, payroll.
Hotel General Manager Onsite
Extended Studio Hotel
Jackson, MS
07.2014 - 07.2018
- Managed various facets of property and hotel operations. Supported sales and marketing initiatives targeted towards long-term guests. Assisted in addressing guest concerns and resolving complaints. Processed payments efficiently and facilitated maintenance requests. Conducted night audits and managed after-hours emergencies. Handled invoicing and eviction procedures. Oversaw front and back-office operations. Utilized hotel management software such as Synxis, Reveal, and Medallia M3 for effective operations. Performed weekly audits related to finances and employee performance. Identified staff needs and responded promptly to resolve issues. Confirmed employee attendance through daily clock in/out checks. Led daily staff meetings to enhance communication. Managed payroll processes, including new hire orientations and exit interviews.
Managing Partner
Conquest Technical Staffing
Corona, CA
06.2011 - 06.2014
- All aspects of Business ownership. Accounting/Payroll, Sales, Marketing. Dealt with all vendors as well as correspondence with Factoring Company. Full cycle Recruitment, background checks. Applicant tracking, new hire orientations, exit interviews. Identifying new opportunities for applicants, as well as improving candidate skills in preparation for interviews, improving the overall experience for candidates and employers. I9, W-2, daily, weekly and monthly reports. Responsible for creating, scheduling, and participation of off-site recruiting, resulting in a strong talent pipeline. Oversee all disciplinary actions as well as maintaining accurate and appropriate records for employees.
Owner/Proprietor
Curves Franchise
Sunnyvale, CA
05.2005 - 05.2011
- All aspects of Business ownership. Overseeing daily functions of my store. Hiring/discharging employees, admin, payroll, Marketing. Customer Service, training, Motivational upselling.
Onsite HR Coordinator
Sun Microsystems
Sunnyvale, CA
11.2003 - 04.2005
- Onsite coordinator responsible for order and placement of daily temporary employees contracted through West Campus. All aspects of employee training, reviews, temp to hire, weekly reports and budget analysis. All new hire orientations, filling daily requisitions for onsite needs. Aggressive applicant screening as well as assisting companies with HR related functions.
Education
No Degree - Business Administration
Evergreen Valley College
San Jose, CASkills
- Hospitality management
- Guest retention
- Revenue generation
- Employee development
- Food and beverage operations
- Operations management
- Strong sales acumen
Timeline
Hotel General Manager
Chase Suite Hotel
11.2025 - Current
Hotel General Manager
Galaxy Hotels
11.2024 - 10.2025
Occupancy Specialist- Senior Housing
HumanGood
05.2024 - 11.2024
Sr. Hotel Manager
MGM Luxor Hotel & Casino
07.2020 - 05.2024
General Manager
Towneplace Suites
07.2018 - 03.2020
Hotel General Manager Onsite
Extended Studio Hotel
07.2014 - 07.2018
Managing Partner
Conquest Technical Staffing
06.2011 - 06.2014
Owner/Proprietor
Curves Franchise
05.2005 - 05.2011
Onsite HR Coordinator
Sun Microsystems
11.2003 - 04.2005
No Degree - Business Administration
Evergreen Valley College