JENNIFER FLORES
SAN ANTONIO
Summary
Dedicated Member Consultant II experienced in customer service, cash handling, and performance tracking. Resolved member issues and enhanced satisfaction through efficient service delivery and tailored solutions. Transitioned from member-focused environment, utilizing strong interpersonal and problem-solving skills to drive success in new field.
Overview
4
4
years of professional experience
Work History
Member Consultant
SECURITY SERVICE FEDERAL CREDIT UNION
SAN ANTONIO
11.2022 - Current
- Resolved member issues efficiently, ensuring timely follow-up and maintaining strong relationships.
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Educated clients on credit union products and services, promoting informed financial decisions.
- Collaborated with team members to streamline processes, improving service delivery times.
- Managed cash handling procedures, ensuring compliance with financial regulations and policies.
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Proficiency in computer software including Excel, Word, and Outlook.
- Strong attention to detail, strong organizational skills and the ability to work in fast-paced environment.
Education
High School Diploma -
JOHN PAUL STEVENS
SAN ANTONIO06-2013
Skills
- Membership processing
- Customer service
- Cash handling
- Cash management
- Performance evaluation
- Membership sales
- Problem solving
- Training and mentoring
- Creative thinking
- Goal oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Gold Star Award by completing fraud detections with accuracy and efficiency.
- Improved production of deposits through sticky products.
Timeline
Member Consultant
SECURITY SERVICE FEDERAL CREDIT UNION
11.2022 - Current
High School Diploma -
JOHN PAUL STEVENS