Jennifer Flores-Rosales
Princeton,TX
Summary
Dedicated bilingual employee known for punctuality and pursuing good customer service with a positive attitude in which will make a difference. Flexible hard worker ready to learn and grow in any field and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist - Emergency Department
Cleveland Clinic
Cleveland, OH
11.2022 - Current
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Performs patient registration , pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers through EPIC Systems.
- Recruit, enroll and educate patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience.
- Scheduled appointments and managed patient records using EPIC Systems.
- Identified trends in denials or rejections of claims and worked to resolve them quickly.
- Answered incoming calls and responded to inquiries in a timely manner.
- Maintained knowledge of current insurance requirements for billing purposes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Caregiver
Compassionate Caregivers Home Care
Dublin, OH
08.2022 - 11.2022
- Trained in emergency response procedures for client safety.
- Assisted clients in transferring, walking, and maintaining mobility.
- Provided companionship and emotional support to elderly clients.
- Performed light housekeeping duties, including laundry and dishes.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with daily personal hygiene and grooming tasks.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Redirected clients with memory issues, providing safety guidance protection.
- Provided emotional support during end-of-life transitions.
- Administered medications according to physician instructions.
- Observed emotional well-being and provided mental stimulation activities.
Merchandise Associate
Crate and Barrel
Columbus, OH
01.2022 - 08.2022
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Printed labels and tags for for-sale merchandise.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Kept work areas professional, organized and clean.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Inbound Warehouse Associate
Amazon
Euclid, OH
04.2021 - 01.2022
- Assembled customer orders from stock and placed orders on pallets or shelves as needed.
- Adhered to safety regulations while operating machinery and moving products around the facility.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Utilized hand-held scanners to accurately record product information.
- Assisted in preparing orders for shipment by packing items into boxes or crates.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Ensured safe operation of powered industrial equipment such as forklifts and pallet jacks.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Delivered or routed materials to departments using conveyor or sorting bins.
Student Fundraiser
Ruffalo Noel Levitz, LLC
Cleveland, Ohio
10.2018 - 11.2019
- Developed strategies to maximize revenue from existing donor relationships through cultivation techniques such as phone calls and mailing services.
- Assisted in developing long-term plans for increasing donor base and overall giving levels.
- Communicated regularly with donors throughout the year to maintain positive relationships.
- Secured gifts through targeted donor cultivation strategies for different scholarships and programs at Cleveland State University.
- Updated demographic needs and changes through CRM software.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2018
Bachelor of Science - Health Sciences
Cleveland State University
Cleveland, OHSkills
- Spanish Fluency
- Appointment Scheduling
- Registration and Admissions
- Insurance Verification
- Problem-Solving
- HIPAA Compliance
- EPIC Systems
- Microsoft Office
- Customer Service
- Multitasking and Organization
- Medical Terminology
- Team Player
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Hands On CPR Certified
Accomplishments
Sincrolab
Madrid, Spain
July 2019
Pharmaceutical Internship
- Use of various different computer programming in order to translate and assist in the SincroLab cognitive special needs application for smart devices and systems. Coding done in both Spanish & English.
Timeline
Patient Service Specialist - Emergency Department
Cleveland Clinic
11.2022 - Current
Caregiver
Compassionate Caregivers Home Care
08.2022 - 11.2022
Merchandise Associate
Crate and Barrel
01.2022 - 08.2022
Inbound Warehouse Associate
Amazon
04.2021 - 01.2022
Student Fundraiser
Ruffalo Noel Levitz, LLC
10.2018 - 11.2019
High School Diploma -
Northwestern High School
Bachelor of Science - Health Sciences
Cleveland State University