DIANA M. FIGUEROA
Bryan,TX
Summary
I am a highly adaptable and fast learner with a proven ability to excel in both independent and collaborative environments. I am a dedicated professional who thrives on challenges and is committed to continuous skill development. I am punctual and results oriented, I focus on working efficiently and strategically to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist I
Baylor Scott and White Texas Brain and Spine Institute
College Station, TX
12.2024 - Current
- Assist with patient duties, check in, check out, scheduling, insurance verification and answering phones. I arrange follow up visits and referral appointments.
- Managed patient scheduling to optimize clinic efficiency and minimize wait times.
- Coordinated with medical staff to ensure seamless patient flow and communication.
- Assisted in resolving patient inquiries, enhancing overall satisfaction and experience.
- Implemented electronic health record updates, improving accuracy of patient information.
- Trained new staff on patient service protocols, fostering a knowledgeable team environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Developed and maintained positive relationships with patients through effective communication strategies.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Patient Access Representative
Caprock Hospital
Bryan, TX
05.2020 - 12.2024
- Managed patient check-ins and registrations, ensuring accurate data collection and compliance with hospital policies.
- Facilitated insurance verification processes, enhancing patient experience and minimizing billing discrepancies.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling and follow-ups.
- Trained new staff on electronic health record systems, improving operational efficiency and accuracy in patient data management.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Project Manager/Sales
Rock-Crete Roofing
Bryan, TX
01.2020 - 2022
- Led project planning and execution for residential and commercial roofing projects.
- Implemented quality control measures, enhancing project outcomes and client satisfaction.
- Developed and maintained project schedules using advanced project management software.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Case Manager III
Texas Department of Criminal Justice
Bryan, TX
01.2013 - 01.2020
- Coordinated case management services for clients within correctional system, ensuring compliance with legal requirements.
- Developed individualized treatment plans to address specific needs of clients, enhancing rehabilitation outcomes.
- Monitored client progress and adjusted interventions, improving engagement in programs and services.
- Conducted assessments to evaluate client needs and risks, promoting effective case resolutions.
- Implemented process improvements to streamline workflows, enhancing overall efficiency in case management operations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Arts - Criminal Justice, Spanish
Sam Houston State University
Huntsville, TX12-2008
No Degree -
Blinn Community College
Bryan, TX05-2005
Skills
- Spanish language proficiency
- Adaptable
- Conflict resolution
- Teamwork/ reliability
- Interpersonal skills
- Oral and written communication
- Insurance verification
- Appointment scheduling
- Professionalism and ethics
- Patient confidentiality
- Customer service
- Spanish fluency
- Registration management
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist I
Baylor Scott and White Texas Brain and Spine Institute
12.2024 - Current
Patient Access Representative
Caprock Hospital
05.2020 - 12.2024
Project Manager/Sales
Rock-Crete Roofing
01.2020 - 2022
Case Manager III
Texas Department of Criminal Justice
01.2013 - 01.2020
Bachelor of Arts - Criminal Justice, Spanish
Sam Houston State University
No Degree -
Blinn Community College