Jennifer Folsom
Midwest City,OK
Summary
Dynamic customer service professional with a strong track record in supervising call center operations, training staff, and enhancing service standards through quality assurance. Committed to fostering team collaboration and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Feelgoods
205 s sooner rd, OK
02.2016 - Current
- Trained new employees on customer service protocols and systems.
- Implemented quality assurance measures to enhance service standards.
- Supervised daily call center operations and staff performance.
- Conducted regular team meetings to address challenges and share updates.
Education
BBA - Business Management
University of Oklahoma
Norman, OK08-2007
Skills
- Customer relationship management
- Call center operations
- Client relations
- Customer relations
- Service upselling
- Quality assurance
- Performance evaluation
- Process improvement
- Employee training
- Team leadership
- Time management
- Scheduling coordination
- Appointment scheduling
- Delivery scheduling
- Data entry
- Administrative support
- Microsoft Excel
- Microsoft office expertise
- Office equipment proficiency
- Spreadsheets
- Adaptive learning
- Multi-line phone talent
- Payment processing
- Filing
- Product knowledge
- Grammar
- Attention to detail
- High-energy attitude
- Customer consulting
- Payment processing
- Microsoft office expertise
Languages
English
Professional
American Sign Language
Professional
Timeline
Customer Service Representative
Feelgoods
02.2016 - Current
BBA - Business Management
University of Oklahoma