Jennifer Fontenot
Greenwell Springs,LA
Summary
Dynamic Supply Chain Planner with a proven track record at Community Coffee Company, leveraging materials management and logistics planning to optimize inventory levels and reduce costs. Skilled in fostering cross-functional collaboration and implementing lean principles, resulting in enhanced operational efficiency and improved service levels.
Overview
2026
2026
years of professional experience
Work History
Supply Chain Planner
Community Coffee Company
04.2022 - Current
- Analyzed inventory levels to optimize stock management and reduce excess costs.
- Identified bottlenecks within the existing processes resulting in faster response times when addressing issues.
- Collaborated with cross-functional teams to align logistics strategies with business goals.
- Evaluated vendor performance and recommended adjustments for improved service levels.
- Optimized inventory management for reduced stock shortages and improved order fulfillment rates.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Green Coffee Traffic and Logistics Coordinator
Community Coffee Company
10.2017 - 04.2022
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Managed inventory levels using advanced tracking systems to ensure product availability.
- Developed and implemented shipping schedules to streamline distribution processes.
- Collaborated with cross-functional teams to enhance communication and problem-solving.
- Analyzed transportation costs and identified opportunities for cost reduction strategies.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
Fulfillment Manager
Community Coffee Company
10.2014 - 10.2017
- Oversaw daily fulfillment operations, ensuring timely order processing and shipment accuracy.
- Implemented process improvements to enhance efficiency and reduce operational bottlenecks.
- Developed training programs for staff to improve productivity and adherence to safety protocols.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
- Collaborated with cross-functional teams to streamline workflows and enhance communication across departments.
- Analyzed fulfillment metrics to identify trends, driving data-informed decisions for operational enhancements.
- Led initiatives to integrate new technologies, improving order tracking and fulfillment speed.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
Distribution Coordinator
Community Coffee Company
06.2013 - 10.2014
- Streamlined order processing workflows, increasing accuracy and reducing delays.
- Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
- Developed standard operating procedures for various tasks within the facility, improving consistency across all shifts.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Inspected merchandise for damage and discrepancies with documentation.
- Documented inventory movements in WMS using handheld scanners.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Customer Service Supervisor
Community Coffee Company
2009 - 04.2013
- Supervised daily operations of customer service department, ensuring high-quality support and efficiency.
- Trained and mentored team members on best practices for customer interactions and conflict resolution.
- Implemented process improvements that enhanced response times and customer satisfaction rates.
- Collaborated with cross-functional teams to address customer feedback and drive product enhancements.
- Resolved escalated customer issues, employing strong problem-solving skills to achieve satisfactory outcomes.
- Established performance benchmarks for team members, monitoring progress and providing constructive feedback regularly.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Wholesale Sales Representative
Community Coffee Company
2008 - 2009
- Developed and maintained strong relationships with retail partners to drive product placement and sales growth.
- Analyzed market trends to identify new opportunities and optimize sales strategies for diverse customer segments.
- Coordinated product training sessions for clients, enhancing their knowledge of coffee offerings and brewing techniques.
- Collaborated with marketing teams to create promotional materials that effectively communicated brand messaging.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Created marketing materials such as flyers and business cards to uncover new customer leads.
Coffee Shop Manager
Community Coffee Company
2007 - 2008
- Oversaw daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to enhance customer engagement and increase sales.
- Led team meetings to foster communication, collaboration, and a positive work environment.
- Oversaw daily coffee shop operations according to company policies.
- Set up daily drawers, verified totals and prepared cash deposits.
- Administered payroll and maintained employee records.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
Education
Bachelor of Arts - Anthropology
Louisiana State University
Baton Rouge, LA05-2002
Skills
- Materials management
- Production planning
- Capacity planning
- Cost reduction
- Lean principles
- Warehouse management
- Demand forecasting
- Logistics planning
Timeline
Supply Chain Planner
Community Coffee Company
04.2022 - Current
Green Coffee Traffic and Logistics Coordinator
Community Coffee Company
10.2017 - 04.2022
Fulfillment Manager
Community Coffee Company
10.2014 - 10.2017
Distribution Coordinator
Community Coffee Company
06.2013 - 10.2014
Customer Service Supervisor
Community Coffee Company
2009 - 04.2013
Wholesale Sales Representative
Community Coffee Company
2008 - 2009
Coffee Shop Manager
Community Coffee Company
2007 - 2008
Bachelor of Arts - Anthropology
Louisiana State University