Jennifer Fore
Marquette,IL
Summary
A level-headed, calm, unflappable individual who can carry out any role professionally and effectively. I have a strong work ethic of over 15+ years of work experience in many different work environments. Extremely detail-oriented and driven for my future career. Seeking entry-level Accounting Clerk/Bookkeeper with room for growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
OSF Saint Francis Medical Center
10.2023 - Current
- As a team we draw labs for patients throughout the entire hospital using venipuncture method
- We are required to use an AIDET customer service experience approach
- AIDET stands for Acknowledge, Introduction, Description, Explanation, Thank
- We are required to use proper PPE per patient based on their contact condition
- Send labs back to the lab via tube system or walk them down to the lab
- Abide by HIPAA, OHSA, FDA regulations
Crib Attendant
EGC - EWIE Group of Companies
04.2022 - 07.2023
- Pulling tools from drawers and organized machines for the machinist
- Creating spreadsheets for inventory data
- Collecting inventory data
- Managing Tool vending vending machines
- Filling Tool vending machines
- Managing data for Tool vending machines
- Keeping the Crib clean and organized.
Specimen Accessioner/Billing
Reditus Laboratories
11.2020 - 03.2022
- We collect specimens for different types of testing such as Covid, Urology and Women's Health
- Verify patient information
- Label specimen
- Put in an order in the system
- Review order before sending to lab
- I have also assisted our billing department by making spreadsheets of patient data, collecting insurance information for testing and billing, posted payments to accounts, and made sure everything was organized well.
Traveling Phlebotomist
American Red Cross
06.2018 - 11.2020
- We as a team drive to locations set up a blood drive, process donors and receive units of blood, process the blood for patients
- At the end of each blood drive we tear down the equipment and pack it back into the truck and unload at our base here in peoria.
Deli Clerk
Walmart
07.2016 - 06.2018
- We as a team served hot and cold food.
- Slice meat and cheese for customers with certain expectations
- Manage taking timed out food and replacing with new fresh food
- Cleaning and closing the deli at night
Licensed Insurance Producer
Your Hometown Insurance Team Inc.
02.2016 - 07.2016
- Create/resume endorsements for different policies, take payments, create new policies, face to face customer service.
Customer Service Rep
Hinduja Global Solutions
09.2011 - 01.2016
- Taking inbound customer service calls
- Troubleshooting customers problems with their product
- Worked on 5 different accounts there including, Jarden Consumer Solutions, Electrolux/Eureka Vacuums Cleaners, State Farm Operator, Tempur-Pedic Customer Service, and Mitchell Medical Coding
- Managed customer inquiries about products and services.
Customer Service Representative
Afni
02.2010 - 07.2011
- Troubleshooting customers account issues
- Made credits for customers accounts
- Set up appointments for service installation
- Took incoming calls for Verizon Home Internet, TV, and Phone service
- Had regular performance reviews with my Team Leader
- Took Supervisor Calls
- Managed customer inquiries about products and
Crew Member
McDonald's
07.2009 - 02.2010
- Took orders for Drive Thru
- Worked on the grill
- Managed Front Line for the Dine-in
- Responsible for closing the store
Cashier/Host
Monicals Pizza
06.2008 - 07.2009
- Took orders over the phone and entered into ordering system
- Managed the servers tables for hosting
- Made breadsticks, salads, and soda
- Managed money for orders
Secretary
Jackson Hewitt
12.2006 - 04.2007
- Took phone calls for inquiries about tax preparation
- Handed out tax return checks
- Managed and organized customer's tax information
Education
Certificate - Accounting Bookkeeper
Illinois Central College
East Peoria05.2024
Certificate - Accounting clerk
Illinois Central College
East Peoria, IL12.2023
High school diploma -
Limestone High School
Bartonville, IL01.2009
Skills
- Operating Systems
- Medical Coding
- Venipuncture
- Phlebotomy
- Clerical experience (10 years)
- Specimen collection / processing
- Patient care
- Medical Records
- Laboratory Experience
- Microsoft Windows Server
- Accounting (1 year)
- Recording Data
- Patient Confidentiality
- HIPAA
- Quality Control
- Data Entry
- Sample and Specimen Collection
- Stress Management
- Record Keeping
- Customer Service
- Patient Identification
- Organizational Skills
- Patient Comfort
- Attention to Detail
- Continuous Learning
- Problem Solving
- Safety Protocols
- Quality Assurance
- Time Management
- Paperwork Processing
- Equipment Maintenance
- Patient Care
- Patient Support
- Staff Management
- Medical Records Management
Certification
- Licensed insurance producer, 04/01/16, 11/01/17
- Accounting Clerk, 12/01/23, Present
Additional Information - Qualifications
- Proficiency with phone operating systems
- 60 WPM
- Proficient in Microsoft Office, Microsoft Outlook, Microsoft Spreadsheet, Microsoft PowerPoint, Data Entry Systems, Medical Coding, Tax forms
- 10+ years of experience in customer relations
- Skilled in Customer service management
- Customer support 15+ years
Assessments
- Administrative assistant/receptionist, Proficient, 07/01/23
- Administrative support professional fit, Completed, 09/01/20
- Written communication, Proficient, 07/01/23
- Verbal communication, Completed, 10/01/21
- Work style: Reliability, Proficient, 07/01/23
- Call center customer service, Proficient, 06/01/21
- Attention to detail, Proficient, 07/01/23
- Customer focus & orientation, Proficient, 12/01/21
- Customer service, Proficient, 12/01/21
- Scheduling, Proficient, 07/01/23
- Filing & organization, Proficient, 08/01/21
- Data entry: Attention to detail, Proficient, 07/01/23
Timeline
Phlebotomist Technician
OSF Saint Francis Medical Center
10.2023 - Current
Crib Attendant
EGC - EWIE Group of Companies
04.2022 - 07.2023
Specimen Accessioner/Billing
Reditus Laboratories
11.2020 - 03.2022
Traveling Phlebotomist
American Red Cross
06.2018 - 11.2020
Deli Clerk
Walmart
07.2016 - 06.2018
Licensed Insurance Producer
Your Hometown Insurance Team Inc.
02.2016 - 07.2016
Customer Service Rep
Hinduja Global Solutions
09.2011 - 01.2016
Customer Service Representative
Afni
02.2010 - 07.2011
Crew Member
McDonald's
07.2009 - 02.2010
Cashier/Host
Monicals Pizza
06.2008 - 07.2009
Secretary
Jackson Hewitt
12.2006 - 04.2007
Certificate - Accounting Bookkeeper
Illinois Central College
Certificate - Accounting clerk
Illinois Central College
High school diploma -
Limestone High School
Similar Profiles
LARREVIN MENDEZLARREVIN MENDEZ
Oncology Nurse at OSF Saint Francis Medical CenterOncology Nurse at OSF Saint Francis Medical Center
Chloe McCarthyChloe McCarthy
Neuro ICU Registered Nurse at OSF Saint Francis Medical CenterNeuro ICU Registered Nurse at OSF Saint Francis Medical Center
Jacob WalkerJacob Walker
Patient Transporter at OSF Saint Francis Medical CenterPatient Transporter at OSF Saint Francis Medical Center
Christine Wellman BSN, RNChristine Wellman BSN, RN
Registered Nurse, Medical-Surgical Unit at OSF Saint Francis Medical CenterRegistered Nurse, Medical-Surgical Unit at OSF Saint Francis Medical Center
Angel Abbott-JohnsonAngel Abbott-Johnson
Digital Artist at MyselfDigital Artist at Myself