Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Forshee

Hawthorne,FL

Summary

Accomplished Senior Certified Pharmacy Technician and Shift Lead at Walgreens, adept in immunization administration and maintaining meticulous records. Excelled in enhancing patient satisfaction and streamlining pharmacy operations through effective problem-solving and attention to detail. Proven leader in mentoring junior staff and improving service quality, demonstrating exceptional pharmacy software proficiency and customer service skills. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

14
14
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
03.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stock outs or expired medications on pharmacy shelves.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.

Shift Lead

Walgreens
12.2010 - 02.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Arcadia Valley High School
Ironton, MO

Associate of Arts -

Mineral Area College
Park Hills, MO

No Degree - Health Information Technologies

Santa Fe College
Gainesvill, FL

Skills

  • Knowledge of medical terms
  • Immunization Administration
  • Problem-solving skills
  • Insurance Billing
  • Maintaining records
  • Pharmacy Software Proficiency
  • Attention to Detail
  • Pharmacy operations

Timeline

Senior Certified Pharmacy Technician

Walgreens
03.2020 - Current

Shift Lead

Walgreens
12.2010 - 02.2020

High School Diploma -

Arcadia Valley High School

Associate of Arts -

Mineral Area College

No Degree - Health Information Technologies

Santa Fe College
Jennifer Forshee