Overview
Work History
Education
Timeline
Generic

Jennifer Francisco

San Pedro,CA

Overview

25
25
years of professional experience

Work History

Medical Assistant

San Pedro Urgent Care
08.2022 - 02.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Sales Associate

Sprint
06.2012 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Collection Specialist

American Agencies
04.2007 - 03.2012
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.

Cashier

Taco Bell
11.2005 - 04.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

The Burnt Tortilla
06.2000 - 09.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Certificate - Medical

Maxine Waters Employement Prep Center
Los Angeles, CA
06.2022

Certificate - Medical Terminology

Harbor Occupation Center
San Pedro, CA
11.2021

GED - High School

Harbor Occupational Center
San Pedro, CA
06.2021

Timeline

Medical Assistant

San Pedro Urgent Care
08.2022 - 02.2025

Sales Associate

Sprint
06.2012 - 11.2015

Collection Specialist

American Agencies
04.2007 - 03.2012

Cashier

Taco Bell
11.2005 - 04.2007

Cashier

The Burnt Tortilla
06.2000 - 09.2001

Certificate - Medical

Maxine Waters Employement Prep Center

Certificate - Medical Terminology

Harbor Occupation Center

GED - High School

Harbor Occupational Center

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