Jennifer Franco
Upland,CA
Summary
1) Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
2) Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
13
13
years of professional experience
Work History
Project Manager
Kaiser Permanente
10.2011 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Cashier
Big Lots
08.2021 - 04.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Associate of Science - Administration of Justive
East Los Angeles College
Monterey Park, CA12.2024
Associate of Arts - English Literature
East Los Angeles College
Monterey Park, CA12.2024
Skills
- Inventory Control
- Project Management
- Schedule Management
- Project planning and development
- Customer Relations
- Expense Reports
- Advanced problem solving
- Cash Register Operation
- Product Knowledge
- Customer Service
- POS Systems
- Sales expertise
Timeline
Cashier
Big Lots
08.2021 - 04.2024
Project Manager
Kaiser Permanente
10.2011 - Current
Associate of Science - Administration of Justive
East Los Angeles College
Associate of Arts - English Literature
East Los Angeles College