Jennifer Frank
Barrington,RI
Summary
Customer-oriented sales and merchandising professional with experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
28
28
years of professional experience
Work History
Territory Manager - Northeast
DEMDACO
Leawood, Kansas
09.2024 - Current
- Creat presentations for customers highlighting products' features and benefits.
- Increase territory sales by implementing strategic market penetration techniques.
- Identify and resolve issues affecting sales performance in the territory.
- Provide exceptional after-sales support to ensure high levels of customer satisfaction.
- Monitored competitor activities in the region to ensure competitive advantage.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Conducted cold calls to offer services to potential customers.
- Implemented CRM strategies to improve customer engagement and retention.
- Participated in trade shows and industry events to represent the company and gather market insights.
Account Manager - Northeast Territory
Healing Hands
East Rutherford, NJ
04.2014 - 04.2020
- Managed a $3.3M territory covering 9 states.
- Developed and maintained relationships with existing 85+ retail partners to ensure customer satisfaction.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Assisted in developing promotional materials such as flyers, catalogs and POP materials.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Monitored competitors' activities and pricing strategies within the assigned territory.
Account Manager - Northeast Territory
Koi Uniforms
Santa Monica, CA
09.2007 - 04.2014
- Managed a $3M territory covering 9 states.
- Developed and maintained relationships with existing 75 retail partners to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales.
- Answered inquiries from prospective customers regarding features of products and services.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
Key Account Manager - Retail Division
Zoom Technologies, Inc.
Boston, MA
09.2005 - 08.2007
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Forecasted inventory for key accounts.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
- Established strong relationships with clients through regular communication and follow-up activities.
National Account Manager
Wearguard/Crest - Division of Aramark Uniforms
Norwell, MA
01.2000 - 07.2005
- Managed $20M book of business for healthcare retail accounts.
- Collaborated with cross-functional teams to meet customer requirements and market demands.
- Developed and implemented strategic plans to grow national accounts.
- Developed strong relationships with buyers at major retail outlets across the country.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Oversaw new product rollouts and program changes.
- Tracked and approved procurement plans and inventory levels.
- Maintained accurate records of sales activities including customer contacts, meetings, presentations.
Associate Buyer
Cherry & Webb
New York, NY
04.1999 - 12.1999
Assistant Buyer
Frugal Fannies
Westwood, MA
01.1997 - 04.1999
Education
Associate of Science - Fashion Buying And Merchandising
Fashion Institute of Technology
New York, NY12-1996
Bachelor of Science - Finance
Bryant University
Smithfield, RI05.1994
Skills
- Buying and Product Merchandising
- Account Management
- Territory Sales
- Interpersonal Communication Skills
- Customer Satisfaction
- Analytical Skills
- Complex Problem-Solving Skills
Awards
- Sales Representative of the Year - koi Scrubs 2010, recognized for generating the largest year over year sales increase in the company as well as opening the most accounts
Timeline
Territory Manager - Northeast
DEMDACO
09.2024 - Current
Account Manager - Northeast Territory
Healing Hands
04.2014 - 04.2020
Account Manager - Northeast Territory
Koi Uniforms
09.2007 - 04.2014
Key Account Manager - Retail Division
Zoom Technologies, Inc.
09.2005 - 08.2007
National Account Manager
Wearguard/Crest - Division of Aramark Uniforms
01.2000 - 07.2005
Associate Buyer
Cherry & Webb
04.1999 - 12.1999
Assistant Buyer
Frugal Fannies
01.1997 - 04.1999
Associate of Science - Fashion Buying And Merchandising
Fashion Institute of Technology
Bachelor of Science - Finance
Bryant University