Jennifer Franks
Fairmont,WV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
29
29
years of professional experience
Work History
Housewife/Stay at Home Mom
Home
09.1995 - Current
- Self Motivated. Work well without supervision.
- Maintain a clean and safe work environment. Great housekeeping skills.
- Ability to multitask. Calm under Pressure
- Quick learner.
- Work well with others.
Call Center Representative
Aegis ITPL
10.2009 - 04.2010
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Retail Customer Service Associate Seasonal
Toys"R"Us
10.2007 - 02.2008
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Education
Associate of Applied Science - Information Technology
International Academy of Design And Technology
Fairmont, WV12.2001
High School Diploma -
East Fairmont High School
Fairmont, West Virginia 06.1990
Skills
- Customer Relations
- Good Telephone Etiquette
- MS Office
- Organization and Time Management
- Problem-Solving
- Microsoft Word
- Active Listening
Timeline
Call Center Representative
Aegis ITPL
10.2009 - 04.2010
Retail Customer Service Associate Seasonal
Toys"R"Us
10.2007 - 02.2008
Housewife/Stay at Home Mom
Home
09.1995 - Current
Associate of Applied Science - Information Technology
International Academy of Design And Technology
High School Diploma -
East Fairmont High School