Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
RegisteredNurse

Jennifer Frausto

Columbia,MO

Summary

Dynamic Patient Service Representative with extensive experience at MU Health Care, excelling in customer service and HIPAA compliance. Proven track record in enhancing patient satisfaction through effective insurance verification and empathetic communication. Skilled in patient registration and maintaining confidentiality, ensuring a welcoming environment for all patients.

Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.

Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.

Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Patient Service Representative

MU Health Care
03.2025 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.

ER Technician

MU Health Care
02.2021 - 03.2025
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
  • Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
  • Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
  • Quickly responded to codes and cardiac monitor alarms.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
  • Educated patients on discharge instructions comprehensively, empowering them in their own health management efforts upon leaving the facility.
  • Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Liaised between nurses, physicians, patients and visitors.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Disinfected tools, equipment and surfaces between patients.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Cleaned and set up rooms in preparation for patient
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Assisted patients with therapy exercises as specified by care team.

Patient Care Technician

MU Health Care
08.2020 - 02.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.

Ortho Tech

MU Health Care
10.2019 - 08.2020
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
  • Improved patient care by providing compassionate and attentive support to patients during daily activities.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Maintained patient stability by checking vital signs and weight.
  • Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
  • Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
  • Conducted blood glucose testing, providing essential data for diabetes management.
  • Assisted in wound care, ensuring proper healing and reducing risk of infection.

Patient Care Technician

MU Health Care
02.2019 - 10.2019
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Patient Transporter

MU Health Care
03.2018 - 02.2019
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.

Education

GED -

University of Central Missouri
Warrensburg, MO
06-2001

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Eligibility determination
  • Phone and email etiquette
  • Patient registration
  • Patient check-in

Certification

Unlicensed Assisted Personnel 5-18

  • ED Triage Class 7-29-24
  • Basic Life Support 7-14-24
  • Tech Splint Training 7-17-24

Languages

English
Full Professional

Timeline

Patient Service Representative

MU Health Care
03.2025 - Current

ER Technician

MU Health Care
02.2021 - 03.2025

Patient Care Technician

MU Health Care
08.2020 - 02.2021

Ortho Tech

MU Health Care
10.2019 - 08.2020

Patient Care Technician

MU Health Care
02.2019 - 10.2019

Patient Transporter

MU Health Care
03.2018 - 02.2019

GED -

University of Central Missouri

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