Samantha Crabill
New Florence,MO
Summary
Dynamic Patient Service Representative with extensive experience at MU Health Care, excelling in customer service and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Recognized for fostering trust and rapport, while adapting quickly to new systems and training team members in best practices.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
MU Health Care
03.2025 - 10.2025
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Maintained patient records using electronic health record (EHR) systems for accuracy and accessibility.
- Provided clear information regarding insurance coverage and billing procedures to enhance patient understanding.
- Collaborated with healthcare providers to ensure seamless communication and coordination of care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
CPT-A
MU Health Care
03.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Service Representative
MU Health Care
03.2019 - 03.2024
- Addressed patient concerns promptly, fostering a welcoming environment and building rapport.
- Supported administrative tasks, including filing, data entry, and maintaining office supplies for operational efficiency.
- Adapted quickly to new software systems and protocols to streamline patient service processes.
- Engaged in ongoing training to develop skills in customer service and healthcare regulations compliance.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used [Software] to schedule appointments.
Customer Service Representative/Durable Medical Equipment Technician
D&H Drug Store
02.2016 - 02.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Guided customers through product selection, ensuring informed purchasing decisions.
- Documented customer interactions meticulously, improving data accuracy for future reference.
- Trained new team members on best practices for delivering exceptional service.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Vocal Music Performance
University of Missouri
Columbia, MOAssociate of Arts - Vocal Music Performance
East Central College
Union, MO05-2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
MU Health Care
03.2025 - 10.2025
CPT-A
MU Health Care
03.2024 - 03.2025
Patient Service Representative
MU Health Care
03.2019 - 03.2024
Customer Service Representative/Durable Medical Equipment Technician
D&H Drug Store
02.2016 - 02.2019
No Degree - Vocal Music Performance
University of Missouri
Associate of Arts - Vocal Music Performance
East Central College
Similar Profiles
Kambrie LenoxKambrie Lenox
Inpatient Pharmacy Technician at MU Health CareInpatient Pharmacy Technician at MU Health Care
Matayah Steinman-BushMatayah Steinman-Bush
Patient Service Representative at MU Health CarePatient Service Representative at MU Health Care
Mercedes FortnerMercedes Fortner
Certified Medical Assistant at MU Health CareCertified Medical Assistant at MU Health Care
Brooke BaumertBrooke Baumert
Mental Health Therapist - Hope Center at Lifespring Health SystemsMental Health Therapist - Hope Center at Lifespring Health Systems
Ellie HillebrandEllie Hillebrand
Livestock Specialist at ADMLivestock Specialist at ADM