Mercedes Fortner
Moberly,MO
Summary
Dynamic and accomplished Medical Assistant bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in community service and immediate problem solving and the ability to quickly learn new processes and tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
MU Health Care
09.2024 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Dialysis Technician
DCI,Inc
03.2023 - Current
- Performed routine quality control and safety checks on all equipment.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and accessed fistulas, grafts and catheters to prevent infection and provide adequate hemodialysis.
Certified Dermatology Medical Assistant
Dermatology Center of Columbia
05.2021 - 09.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client skin cancer history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing surgery room and sterilizing instruments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
911 Emergency Dispatcher
Monroe County Joint Communications
10.2017 - 01.2023
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
Pharmacy Technician
Sam’s Health Mart
01.2021 - 05.2021
- Counted, measured, and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
Firefighter
Monroe City Fire Protection District (Volunteer)
02.2014 - 08.2020
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Drove and operated structural pumpers, tankers, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Education
Associate of Applied Science - Respiratory Therapy
Moberly Area Community College
Moberly, MO05-2027
No Degree - Administratie And Clinical Medical Assistant
Columbia Career Center
Columbia, MO07-2024
High School Diploma -
Monroe City R-I High
Monroe City05-2013
Skills
- Clinical applications
- Patient care
- Attention to detail
- Time management
- Medical terminology
Certification
- CCMA - Certified Clinical Medical Assistant
- CPhT - Certified Pharmacy Technician
- BLS
Timeline
Certified Medical Assistant
MU Health Care
09.2024 - Current
Dialysis Technician
DCI,Inc
03.2023 - Current
Certified Dermatology Medical Assistant
Dermatology Center of Columbia
05.2021 - 09.2024
Pharmacy Technician
Sam’s Health Mart
01.2021 - 05.2021
911 Emergency Dispatcher
Monroe County Joint Communications
10.2017 - 01.2023
Firefighter
Monroe City Fire Protection District (Volunteer)
02.2014 - 08.2020
Associate of Applied Science - Respiratory Therapy
Moberly Area Community College
No Degree - Administratie And Clinical Medical Assistant
Columbia Career Center
High School Diploma -
Monroe City R-I High
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