Cortnee Hafer
Medical Assistant
Butler,KY
Summary
Compassionate Certified Medical Assistant skilled in patient care, vital sign monitoring, and EHR utilization. Focused on optimizing patient experiences through effective communication, education, and record management while ensuring HIPAA compliance. Experienced in managing patient flow and maintaining accurate medical records to support high-quality care.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
St. Elizabeth Physicians
Florence, Kentucky
2019.06 - Current
- Coordinated patient scheduling and optimized appointment calendars, improving patient flow and reducing wait times.
- Conducted vital sign assessments and documented patient information accurately.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Educated patients on treatment plans and medication instructions.
- Facilitated specialist referrals and monitored patient care plans, enhancing continuity of care and patient outcomes.
- Maintained accurate medical records in compliance with privacy regulations, ensuring patient confidentiality.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Communicated patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment.
- Scheduled appointments for patients via phone and in person.
- Handled patient calls efficiently and routed inquiries to the relevant department.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assisted with scheduling patient appointments and follow-up visits.
Phlebotomist
St. Elizabeth Healthcare Lab
Fort Thomas, Kentucky
2016.03 - 2019.06
- Collected blood samples using venipuncture and capillary methods.
- Maintained accurate patient records and labeled samples to enable efficient tracking and minimize errors.
- Educated patients on procedures, fostering cooperation and reducing anxiety.
- Trained new staff on blood collection techniques and best practices.
- Utilized electronic health records for efficient documentation of patient information.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Completed accurate and timely collection and transport of clinical specimens to ensure quality patient care and adherence to established procedures.
- Restocked phlebotomy supplies in carts and stations, ensuring readiness for procedures.
Certified Medical Assistant
St. Elizabeth Physicians
Crittenden, Kentucky
2011.06 - 2014.09
- Assisted healthcare providers during patient examinations and medical procedures to ensure quality care.
- Administered medications and performed basic laboratory tests to support patient care.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Performed vital sign checks and documented patient information promptly.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records and ensured compliance with regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Communicated patient messages and updates to physicians, facilitating timely adjustments in treatment plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests per physician request.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Associate of Science - Medical Assistant
Lincoln College of Technology
Florence, KY2011-06
High School Diploma -
Pendleton County Memorial High
Falmouth, KY2006-05
Skills
- Patient care
- Vital sign assessment
- Patient assessments
- Injection administration
- Vital sign monitoring
- Specimen collection
- Phlebotomy techniques
- Wound care
- Medication administration
- Medical record management
- EHR utilization
- Electronic health records
- Healthcare compliance
- HIPAA compliance
- HIPAA protocols
- Clinical applications
- Medical terminology
- Time management
- Detail orientation
- Conflict resolution
- Telephone etiquette
- Clinical applications
- Patient care
- Safety compliance
Timeline
Certified Medical Assistant
St. Elizabeth Physicians
2019.06 - Current
Phlebotomist
St. Elizabeth Healthcare Lab
2016.03 - 2019.06
Certified Medical Assistant
St. Elizabeth Physicians
2011.06 - 2014.09
Associate of Science - Medical Assistant
Lincoln College of Technology
High School Diploma -
Pendleton County Memorial High