Jennifer Freeman

Work History

David's Bridal

08.2024 - Current

Manage customer service representatives.
Floor manager.
Address escalated customer service issues.
Line audits and inventory control.
Manage shipping and receiving.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

David's Bridal

03.2024 - 08.2024

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Processed customer service orders promptly to increase customer satisfaction.
Trained staff on operating procedures and company services.
Yearly inventory.

David's Bridal

10.2021 - 03.2024

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Processed customer service orders promptly to increase customer satisfaction.
Set up merchandise displays.
Shipping and receiving.

Grand Hotel And Ballroom

04.2021 - 08.2021

Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Restocked room supplies such as facial tissues for personal touch with every job.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Sorted, laundered and put away various laundry items.

Self

11.2006 - 10.2019

Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Provided excellent house cleaning and maid services to clients.
Adhered to professional house cleaning checklist.
Exceeded client expectations to garner future services.
Sanitized apartments after move-out or prior to move-in.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Collected payment for services rendered and provided client with billing receipts.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Creations Childcare

09.2002 - 09.2003

Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Met with parents about daily activities, positive developments, and issues.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Introduced children to educational games and activities to boost learning.
Planned and guided age-appropriate tasks like reading, crafts and [Type].
Liaised with parents and guardians to discuss child progress.
Enforced rules and managed behavior through developmentally appropriate discipline.