Jennifer Freeman
McKinney,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
OPERATIONS SUPERVISOR
David's Bridal
Frisco, TX
08.2024 - Current
- Manage customer service representatives.
- Floor manager.
- Address escalated customer service issues.
- Line audits and inventory control.
- Manage shipping and receiving.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
LEAD CUSTOMER SERVICE REPRESENTATIVE
David's Bridal
Frisco, TX
03.2024 - 08.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
- Yearly inventory.
CUSTOMER SERVICE REPRESENTATIVE
David's Bridal
Frisco, TX
10.2021 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Set up merchandise displays.
- Shipping and receiving.
HOUSEKEEPING ATTENDANT
Grand Hotel And Ballroom
McKinney, TX
04.2021 - 08.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
RESIDENTIAL HOUSE CLEANER
Self
Granbury, TX
11.2006 - 10.2019
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Sanitized apartments after move-out or prior to move-in.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
DAYCARE PROVIDER
Creations Childcare
Granbury, TX
09.2002 - 09.2003
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
- Liaised with parents and guardians to discuss child progress.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma - undefined
06.1995
Skills
- Materials Transport
- Customer Service
- Stockroom Procedures
- Receiving Support
- Order Processing
- Order Fulfillment
- Store Maintenance
- Personnel Management
Timeline
OPERATIONS SUPERVISOR - David's Bridal
08.2024 - Current
LEAD CUSTOMER SERVICE REPRESENTATIVE - David's Bridal
03.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE - David's Bridal
10.2021 - 03.2024
HOUSEKEEPING ATTENDANT - Grand Hotel And Ballroom
04.2021 - 08.2021
RESIDENTIAL HOUSE CLEANER - Self
11.2006 - 10.2019
DAYCARE PROVIDER - Creations Childcare
09.2002 - 09.2003
Stars Academy - High School Diploma,